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Solution

Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

Retired-Lee
Moderator (Retired)
Moderator (Retired)

‎10-01-2013 03:46 PM - last edited on ‎14-07-2014 05:29 PM by Moderator (Retired)

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

 

  • Power: Flashing
  • Internet: Off
  • In Service: Solid Orange
  • In Use: Solid Orange

 

Cause

 

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

 

Troubleshooting

 

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

 

  • Your speed test results from here
  • Your ping test results from here
  • Your external IP address from here
  • Your Sure Signal serial number
  • The results of a traceroute

 

Traceroute command:

On a PC:

  1. Click on Start and select Run
  2. Type CMD into the Run box and press enter/click ok
  3. A black box will appear
  4. In this box type tracert 212.183.133.177 press Enter
  5. Paste the output of this command into your reply

 

On a Mac:

  1. Open Terminal (Applications, Utilities)
  2. Type 'traceroute 212.183.133.177'
  3. Press Enter

 

This will help us get the quickest possible resolution for you.

Thanks

LeeH

0 Thanks
2,480 REPLIES 2,480

joshharvey
2: Seeker
2: Seeker
In response to joshharvey

‎23-04-2015 02:13 PM

Are there any Vodafone tech support members out there who may be able to assit with my support request ticket no. 2208???????

0 Thanks

stevelryan
3: Seeker
3: Seeker

‎23-04-2015 02:31 PM

Hi, my VSS 3 has started giving the light sequence error above after working fine for several months.

 

I have conducted the tests that you suggested and the results are below:

 

Speed Test:

Download 21.42Mb/s

Upload 6.78Mb/s

Ping 24ms

 

Result here: http://www.speedtest.net/my-result/4311155050

 

Ping Test:

Ping 67ms

Jitter 40ms

 

Result here: http://www.pingtest.net][IMG]http://www.pingtest.net/result/121839961.png[/IMG][/URL]

 

External IP Address:

149.102.132.169

 

Sure Signal Ser No:

42144621762

 

Traceroute Results:

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\xxxxxx>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     3 ms     1 ms     2 ms  10.11.12.1
  3   136 ms   109 ms    73 ms  185.44.248.2
  4    79 ms   120 ms    71 ms  185.44.248.1
  5   441 ms   289 ms   259 ms  185.44.248.246
  6    31 ms    31 ms    17 ms  185.44.248.249
  7    62 ms    55 ms    44 ms  te0-0-0-18.ccr21.man01.atlas.cogentco.com [149.6
.10.201]
  8   181 ms   118 ms    19 ms  be2111.ccr41.lon13.atlas.cogentco.com [130.117.5
0.73]
  9    80 ms    58 ms    75 ms  be2350.ccr21.lon01.atlas.cogentco.com [154.54.39
.186]
 10    93 ms    60 ms    74 ms  ae14-xcr1.lns.cw.net [195.2.22.21]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Hope you can help, I am desperate

Steve Ryan
0 Thanks

Sameltoe
2: Seeker
2: Seeker

‎23-04-2015 06:16 PM

Hey there,

 

My dad has a SS in his work unit, I came here today to have a look at it and try and get it working, the light sequence is the one states above, I have tried opening some ports as I use a NETGEAR router (WNR2200) however it wouldn't let me open ports 123 and 500.

 

Anyway here is my info:

 

Ping: 41ms

Jitter: 2ms

Download Speed: 6.83Mbps

Upload Speed: 8.68Mpbs

External IP Address: 37.205.57.226

Serial Number: 42150960930

 

Trace Results:

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\screengenies>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3 ms 1 ms 1 ms 10.1.32.1
3 2 ms 2 ms 2 ms no-dns-yet.sleek.net [37.205.57.225]
4 * * * Request timed out.
5 8 ms 7 ms 8 ms 10.200.0.33
6 8 ms 8 ms 8 ms te0-0-1-3.rcr11.b015595-1.lon01.atlas.cogentco.c
om [149.11.143.201]
7 8 ms 8 ms 9 ms be2642.ccr21.lon01.atlas.cogentco.com [154.54.36
.205]
8 8 ms 7 ms 11 ms ae14-xcr1.lns.cw.net [195.2.22.21]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\screengenies>

 

Hope you can help me!

 

Thanks!

 

0 Thanks

joewilliams
3: Seeker
3: Seeker

‎23-04-2015 07:32 PM

On an FTTC connection. I have a Speedtouch TG799vn router with an OpenReach modem (though my ISP have tried replacing it with a router with a built-in modem)

 

IP Address

IPv4: 87.224.74.173

IPv6: ::ffff:57e0:4aad

 

SpeedTest

 

Ping: 27ms

Download: 42.20Mbps

Upload: 17.40Mbps

 

PingTest

Ping: 30ms

Jitter: 7ms

 

SureSignal serial no: 42150253849

 

Traceroute

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 5 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 22 ms 21 ms 24 ms 83-218-143-226.spitfireuk.net [83.218.143.226]
3 23 ms 23 ms 22 ms GE3-4.core2.spitfireuk.net [83.218.143.233]
4 22 ms 21 ms 23 ms TE0-1-0.transit3.spitfireuk.net [83.218.143.230]
5 22 ms 21 ms 22 ms TE1-5.core2.spitfireuk.net [83.218.143.229]
6 22 ms 21 ms 21 ms core1-Te2-3.spitfireuk.net [217.13.128.121]
7 22 ms 21 ms 21 ms Te0-1-0.transit1.spitfireuk.net [83.218.143.145]
8 22 ms 22 ms 22 ms ldn-b3-link.telia.net [213.248.96.113]
9 28 ms 24 ms 25 ms ldn-bb2-link.telia.net [62.115.137.94]
10 23 ms 23 ms 22 ms ldn-b5-link.telia.net [213.155.136.77]
11 23 ms 22 ms 22 ms cable-ic-115752-ldn-b4.c.telia.net [213.248.75.170]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

(etc)

0 Thanks

Andyrhys
2: Seeker
2: Seeker

‎24-04-2015 10:25 AM

@kay no answer to me thread? Please kindly advise
0 Thanks

kirstyferg
2: Seeker
2: Seeker

‎24-04-2015 12:21 PM

My results:

 

Speed test results:

Download - 40.52Mbps

Upload - 43.34Mbps

 

Ping test results:

Packet loss: 0%

Ping: 28ms

Jitter: 8ms

 

External IP:

178.239.96.34

 

Sure Signal Serial:

42151158567

 

Tracert results:

C:\Users\kc10>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.142.101.10
  2    18 ms    18 ms    18 ms  178.239.96.33
  3    18 ms    18 ms    18 ms  xe1-5.core02.thd.uk.as8586.net [212.58.37.119]
  4    19 ms    18 ms    18 ms  ge-0-0-7-scr010.thn.as13285.net [78.144.3.22]
  5    25 ms    19 ms    18 ms  host-78-144-12-212.as13285.net [78.144.12.212]
  6    39 ms    39 ms    37 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    36 ms    36 ms    36 ms  85.205.0.86
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

 

0 Thanks

prawnlord
2: Seeker
2: Seeker

‎26-04-2015 04:14 PM

Hi,

 

MY VSS 3 was working for months and then suddenly it stopped working, I rebooted it and the issue remains the same. I have the above described symptoms. I have conducted the tests as per your trouble shooting guide and the results are as follows:

 

Speed Test:

Download Speed 98.34Mbps

Upload Speed 98.05Mbps

Ping 7ms

 

Ping Test:

Ping 17ms

Jitter 1ms

 

External IP Address:

62.253.232.34

 

Sure Signal Ser No:

40133855516

 

Traceroute Results:

C:\Users\Mark>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 6 ms 192.168.1.1
2 2 ms 3 ms 1 ms 33-232-253-62.static.virginm.net [62.253.232.33]

3 9 ms 4 ms 4 ms brnt-lam-5-tenge73-2710.network.virginmedia.net
[213.104.145.234]
4 5 ms 5 ms 5 ms brnt-core-2a-xe-1120-0.network.virginmedia.net [
195.182.172.29]
5 * * * Request timed out.
6 * * * Request timed out.
7 9 ms 65 ms 16 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.210]
8 * * * Request timed out.
9 15 ms 32 ms 12 ms ldngw1.arcor-ip.net [195.66.224.209]
10 14 ms 13 ms 13 ms 85.205.0.86
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

C:\Users\Mark>

 

 

I hope you can help me.

 

Many Thanks

Mark

0 Thanks

kirstyferg
2: Seeker
2: Seeker

‎27-04-2015 09:53 AM

I have not had any feedback on my results listed on Friday.

0 Thanks

tlpvoda
2: Seeker
2: Seeker
In response to kirstyferg

‎27-04-2015 11:55 AM

Hi

 

I am having the same problem with my VSS box. The troubleshooting details are:

 

Speedtest

Up: 67Mbps

Down: 15Mbps

 

Public IP: 217.36.224.249

 

Serial No. 42151139377

 

C:\Users\admin>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BTHUB3 [172.16.10.1]
  2    19 ms    19 ms    19 ms  host81-148-32-1.in-addr.btopenworld.com [81.148.
32.1]
  3    20 ms    19 ms    19 ms  213.120.178.141
  4    20 ms    21 ms    20 ms  213.120.177.98
  5    21 ms    20 ms    20 ms  213.120.178.67
  6    20 ms    20 ms    21 ms  217.41.168.107
  7    20 ms    21 ms    20 ms  acc1-10gige-0-1-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.70]
  8    20 ms    21 ms    20 ms  core4-te0-2-0-18.faraday.ukcore.bt.net [109.159.
249.3]
  9    21 ms    21 ms    21 ms  62.6.201.237
 10    30 ms    25 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    24 ms    23 ms    23 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

 

0 Thanks

jhopkins
4: Newbie
In response to kirstyferg

‎27-04-2015 02:32 PM

kirstyferg

 

Don't  be in such a hurry...I've  been on this forum for nearly  3  months  and still have no mobile signal.....lol

0 Thanks