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20-07-2015 06:46 PM
Hi
I've been away for a couple of weeks and have returned to find my Vodafone Sure Signal V3 not working. It is showing:
Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)
I have reset it and waited over night.
The diagnostics you wanted are:
Download 6.26Mbps
Upload 0.66Mbps
Ping 22Ms
Jitter 1ms
IP Address: 46.33.145.201
Sure signal Serial number 42150979054
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\chambeli>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\chambeli>
I hope you can reset whatever the problem is at your end.
Regards
Liz Chambers
24-07-2015 02:26 PM
Your Sure Signal may have cut out and reset to factory settings while you were on holiday.
Please go through the steps to ensure all these ports are forwarded to your Sure Signal's internal IP address.
It's also worth trying a different Ethernet cable to rule this out as a cause for the issues.
24-07-2015 03:17 PM
Hi Chazz
I've checked the router is forwarding all ports to the VSS IP address.
I've tried three different cables - all of which work with other devices.
If it helps my VSS is on a fixed IP address 46.33.145.200.
Regards
Liz Chambers
27-07-2015 12:55 PM
I've checked your IP address and can't see any problems with that.
Please try connecting your Sure Signal in another location, maybe a friend or family member's house.
You'll need to leave it connected for at least 24 hours. We'll then be able to see if the problems are specific to your location or with the Sure Signal itself.
10-08-2015 03:53 PM
My sure signal started working again on Sunday 2nd August and has been working continuously since then.
Nothing changed at my end.
Please could you check what changed at your end?
Regards
Liz Chambers
11-08-2015 12:34 PM
Glad to hear your Sure Signal is working again.
We’d make no changes to your account or Sure Signal access without prior consent from you.
19-08-2015 09:49 PM
As of this weekend my Sure Signal has stopped working again. The same lights (Power - flashing, Internet - off, In Service - orange, In Use - orange),
I've tried resetting it and waiting. And reset the router.
Please can you reset or re-enter my device at your end. All of thte details are in the mail above.
Regards
Liz Chambers
11-07-2016 04:00 PM
Hi
Having suddenly started working my sure signal was working for few weeks.
However, having been on holiday for two weeks I'm now back to the same place - flashing power light, steady orange on the other two lights.
I've reset the suresignal and my router.
Please can you do whatever magic at your end and male it work again.
Regards
Liz Chambers
12-07-2016 09:12 AM
The light sequence you describe points to a fault with the Sure Signal and may need replacing.
I've resynched the Sure Signal from our end to see if this will have an impact.
If there's no change after six hours, please test this at another location such as a friend or family members.