Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Balmaiden]

Netgear Router MTU maximum value is 1492.

[nsawers]

Hi Vodafone,

Something has clearly changed (perhaps the whitelist) as I'm now getting the internet light flashing slowly in white, power light solid.

Still no signal though?

N

[nsawers]

We have lift off!

Thanks, shame nobody could work that out two weeks ago when I called.

N

[Retired-Matt_B]

Hi Balmaiden,

If you click on the link that Gemma sent, you'll find specific instructions there.

You'll need to click on "Follow a guide located here", then select "Netgear", locate "DGND3700" and finally select "Vodafone Sure Signal". 

Follow the guide and you'll be able to set up the correct port forwarding.

@nsawers - I'm glad it's all sorted  

Thanks,

Matt B

[Balmaiden]

Thanks for that Matt, but as stated  before, I have already correctly set up the Port Forwarding. Fibre now due to be connected on 30th May. I will wait. 

[PAB230]

Hi,

Still not working. I took it to my parents’ house and left it connected all day and still doesnt work.

I give up with this now, reading the forum I'm obviously not the only person experiencing the same problem so obviously it’s just not a very good product!!

Thanks for your help.

PAB230

[uberNoobZA]

I have also given up. Now the LEDs on the VSS where the LAN cable plus in don't even light up.

Was told by the support technician to get a replacement and that I could go into the Vodafone shop to do so, but then the Vodafone Returns team told me that 'you cannot do replacement on pay as you go items', and that I had to send it back to them, and also that 'some ISPs have problems with the VSS3, so a replacement may not even work'. He said that the Virgin Media Superhub v3.11 has compatiblity with the VSS v3. You'd think that if Vodafone knew there was a compatiblity issue that they'd bring this up at time of purchasing... 

Glad I still have my VSS1 sitting next to me :smileyvery-happy:

[jumpin_jon]

Hi Guys,

Shortly after I posted my last message on Friday, our VSS started to work again..  I think it just needed that "wait X hours" to resync.  So, for me the problem seems to have been solved by dumping the BT router and moving to the Draytek Vigor 2860.  Note, as others pointed out, there was no need to setup Port Forwards or any of the firewall rules; it seemingly just works with uPnP.

Could you confirm that you see 100% working connections, etc. from our device please.

Once I have your confirmation that it all looks good, I will put back into place the Port Forwards that we need for our business (nothing to do with the VSS), which include some VPN rules that clash with the ports (1723 specifically) you are listing for the VSS.

Thanks,

Jon

[shorts]

Hi,

My VSS version 3 has been working for months, but has now stopped.  Power light is steady, internet light flashing slowly.

Speedtest.net results:

Ping:46ms

Download: 3.71Mbps

Upload: 0.84Mbps

tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
  1     5 ms     4 ms     5 ms  192.168.3.250
  2    27 ms    31 ms    28 ms  ae0-1802-xcr1.lsw.cw.net [195.66.224.182]
  3    33 ms    26 ms    27 ms  195.2.30.61
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
all the way to 30...
 30     *        *        *     Request timed out.
Trace complete.

pathping 212.183.133.181
Tracing route to 212.183.133.181 over a maximum of 30 hops
  0  shorton-laptop.san.local [192.168.3.101]
  1  192.168.3.250
  2  ae0-1802-xcr1.lsw.cw.net [195.66.224.182]
  3  195.2.30.61
  4     *        *        *
Computing statistics for 75 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           shorton-laptop.san.local [192.168.3.101]
                                0/ 100 =  0%   |
  1    4ms     0/ 100 =  0%     0/ 100 =  0%  192.168.3.250
                                1/ 100 =  1%   |
  2   27ms     2/ 100 =  2%     1/ 100 =  1%  ae0-1802-xcr1.lsw.cw.net [195.66.224.182]
                                0/ 100 =  0%   |
  3   27ms     1/ 100 =  1%     0/ 100 =  0%  195.2.30.61
Trace complete.

I have tried power cycling and holding reset button for 30 secs, then release at which point all lights go out and then come on again a bit later.

Please help.

[DaveCD]

Hi shorts.

Please provide the serial number so we can take a look at this end.

Hi Appurity.

Please confirm the lights that you're seeing on your device.

I would also recommend a reset as this will trigger the profile download and using a different Ethernet cable:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

DaveCD