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10-01-2013 03:46 PM - last edited on 14-07-2014 05:29 PM by Jenny
This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:
Cause
This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network
Troubleshooting
Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:
Traceroute command:
On a PC:
On a Mac:
This will help us get the quickest possible resolution for you.
Thanks
LeeH
22-10-2013 12:18 PM
Hi malcolm_lea
That's great thanks for letting us know it's working
Steve - I've chased this up for you.
maheshwar99 - Can you test the Sure Signal at a different location altogether? This will help us to identify if the issue lies with the SS or your ISP.
RichardDBlake - Your Traceroute looks ok to me. I've re synced the SS from our end can you factory reset to complete the process and let me know if it helps?
Willoughbyceh - I have done the same for you, can you let me know how you get on?
How to reset a VSS3:
-Locate the button on the base of the box next to the Ethernet ports.
-Press and hold the button for approximately 30 seconds.
-Once the lights come back on, release the button.
Thanks
Sukhi
22-10-2013 02:13 PM
25-10-2013 10:11 AM
I have it working but every now and then it seems to restart itself which seems to take ages.
It also cuts calls every now and then...
Anyhow, it is better then nothing.
Thanks.
21-10-2013 12:49 PM - edited 21-10-2013 12:50 PM
Trace route:
22-10-2013 01:29 PM - edited 22-10-2013 01:30 PM
Hi folks,
me too - results are
Speed test Ping 11ms Download 0.43 mbps Upload 1.77 mbps
Ping test B* Ping 15ms Jitter 9 ms
IP 90.152.4.44
Serial number 40124237203
C:\windows\system32>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.18
over a maximum of 30 hops:
1 4 ms 2 ms 4 ms 10.247.177.1
2 5 ms 2 ms 6 ms host90-152-4-41.ipv4
3 6 ms 9 ms 6 ms 10.0.7.85
4 7 ms 8 ms 7 ms t2as1-te8-2.uk-lon1.
5 6 ms 6 ms 6 ms t2c3-xe-1-3-2-0.uk-l
]
6 14 ms 9 ms 10 ms ldngw1.arcor-ip.net
7 10 ms 7 ms 10 ms 85.205.116.2
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Thanks for any assistance you can offer!
Mark
MRH
22-10-2013 02:20 PM
22-10-2013 02:32 PM
Hi James, Apologies - those results were for the wi-fi connection.
The results are:
Ping 6ms
Download 22.76 mbps
Upload 23.78 mbps
23-10-2013 09:35 AM
Just to confirm in one message:
Speed test
Ping 6ms
Download 22.76 mbps
Upload 23.78 mbps
Ping test B* Ping 15ms Jitter 9 ms
IP 90.152.4.44
Serial number 40124237203
C:\windows\system32>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.18
over a maximum of 30 hops:
1 4 ms 2 ms 4 ms 10.247.177.1
2 5 ms 2 ms 6 ms host90-152-4-41.ipv4
3 6 ms 9 ms 6 ms 10.0.7.85
4 7 ms 8 ms 7 ms t2as1-te8-2.uk-lon1.
5 6 ms 6 ms 6 ms t2c3-xe-1-3-2-0.uk-l
]
6 14 ms 9 ms 10 ms ldngw1.arcor-ip.net
7 10 ms 7 ms 10 ms 85.205.116.2
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Thanks for any assistance you can offer!
Mark
MRH
23-10-2013 07:01 PM
Hi M-R-H,
That all looks better! :smileyhappy:
The Sure Signal has been resynched so can you give it a reset for me?
Let us know if that kicks things in.
Dave
24-10-2013 09:16 AM
Still waiting on confirmation that our IP has been whitelisted? Two different people said they were chasing this, can anyone give me an answer?