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10-01-2013 03:46 PM - last edited on 14-07-2014 05:29 PM by Jenny
This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:
Cause
This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network
Troubleshooting
Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:
Traceroute command:
On a PC:
On a Mac:
This will help us get the quickest possible resolution for you.
Thanks
LeeH
21-11-2013 01:21 PM
Hi Guys,
Thanks for your posts.
@ M-R-H – I must admit that I am running out of ideas at the moment.
I know that this is a bit of a long shot, but are you still using the same Ethernet cable that was supplied with the unit?
If yes, can you try a different one?
I can also see that you’ve seen different light sequences recently, what are you currently seeing?
@ paddyUK – One thing that we’ve seen causing this problem is traffic management on the side of the internet provider.
Some providers do throttle speeds when a lot of traffic is going through certain ports, so it might be worth speaking to your internet provider about that.
@ mosspj – You issue looks to be a speed issue, because the version 3 Sure Signal requires more bandwidth to operate properly.
You will need to have a Download speed of around 4.13Mbps.
You’ll need o speak with your internet provider about the possibility of increasing your speed.
James
21-11-2013 03:10 PM
Hi James,
Have tried different ethernet cables, different ports in the office and at home on my own router too. The lights sequence hasn't changed - flashing power, internet off, in service and in use both solid orange..... when I reboot the power light comes on solid and the white internet light flashes fopr a time then all revert back to the above.
22-11-2013 07:46 PM
Hi M-R-H,
If this is still not working and you’ve tested this on another connection then the next step would be to send this for repair.
Take a look here for info on our repairs process.
Thanks,
Jenny
29-11-2013 04:32 PM
Sounds very familiar - same as me!
29-11-2013 04:31 PM
ISP are sending new modem in the hope that connection speed improves.
Still does not explain why the Suresignal has worked for two months and then suddenly does not.
04-12-2013 09:15 AM
Router upgrade seems to have solved my problem.
Thanks for the input.
SureSignal seems to be working again - fingers crossed!
29-11-2013 06:13 PM
30-11-2013 09:30 PM
Just tried to set this up out of the box. No luck.
Every time I try resetting it a different combination of lights flash up - it seems to alternate between:
- Power - solid, with a flashing white 'internet' light
- Power - flashing, Internet - off, In Service - orange, In Use - orange
- Power - flashing, Internet - orange, In Service - off, In Use - orange
Details are as below:
Download: 5.87
Upload: 0.43
Ping: 34ms
Jitter: 3ms
IP: 90.204.143.213
Serial Number: 40133821906
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter.home (192.168.0.1) 2.205 ms 1.613 ms 1.927 ms
2 * * *
3 te0-4-0-0.pr1.enlba.ov.easynet.net (89.200.135.90) 28.144 ms 26.703 ms
te0-4-0-2.pr1.enlba.ov.easynet.net (89.200.135.92) 23.201 ms
4 ae99.edge3.london2.level3.net (212.187.201.57) 21.226 ms 21.004 ms 20.610 ms
5 * ae-0-11.edge4.london2.level3.net (4.69.200.126) 22.146 ms 20.354 ms
6 ae-3-3.ebr1.london1.level3.net (4.69.141.189) 21.010 ms 20.914 ms 26.828 ms
7 ae-42-42.ebr1.london1.level3.net (4.69.167.22) 19.941 ms
ae-41-41.ebr1.london1.level3.net (4.69.167.18) 40.867 ms
ae-43-43.ebr1.london1.level3.net (4.69.167.26) 21.090 ms
8 ae-56-111.csw1.london1.level3.net (4.69.153.114) 30.824 ms 21.211 ms
ae-57-112.csw1.london1.level3.net (4.69.153.118) 21.680 ms
9 ae-119-3505.edge4.london1.level3.net (4.69.166.1) 21.003 ms 20.957 ms 20.747 ms
10 195.50.122.66 (195.50.122.66) 40.866 ms 40.476 ms 40.080 ms
11 85.205.116.10 (85.205.116.10) 37.866 ms 38.510 ms 37.392 ms
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Thanks
02-12-2013 01:43 PM
Hi jhpatel86,
The light sequences you've supplied all show the Sure Signal is attempting to configure to our servers but it's timing out which may be down to the Internet connection/router.
I have done a resync for you, please do a reset to complete the process;
-Locate the button on the base of the box next to the Ethernet ports.
-Press and hold the button for approximately 30 seconds.
-Once the lights come back on, release the button.
Let me know how you get on,
Kay