Version 3 VSS (Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange)

[neiljpoole]

I have followed all of the instructions. My suresignal serial number is 40132108339 My router is ZyXel zywall-usg-50 Our internet access is through our Business Centre network. We have a fixed public ip address of 217.158.74.210 tracert returns the following :- Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 <1 ms 1 ms 1 ms 192.168.2.1 2 1 ms 1 ms 1 ms 10.1.23.1 3 2 ms 1 ms 1 ms 217.158.74.193 4 4 ms 3 ms 4 ms g0-3-158-t40-ar3.router.uk.clara.net [80.168.8.169] 5 102 ms 11 ms 199 ms g2-1-2-t40-cr1.router.uk.clara.net [195.8.90.109] 6 4 ms 3 ms 4 ms ten0-0-0-t40-br3.router.uk.clara.net [195.8.68.86] 7 22 ms 20 ms 14 ms ldngw1.arcor-ip.net [195.66.224.209] 8 5 ms 5 ms 5 ms 85.205.116.14 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

[grolschuk]

That is a pretty heavy duty router.

Can you have a look around the firewall and vpn flavoured menus to see if there is a NAT-Traversal option that can be enabled.

The suresignal looks like it is unable to talk to vodafone, so it will either be the router blocking something, or the public IP range has not made it's way to the whitelist of addresses allowed to make a connection.

[neiljpoole]

I can't see a "NAT-Traversal" option.

There is an option to set up an IPSec VPN but I haven't used that before.

We aren't using a normal ISP, we are getting our internet access through our Business Centre network, so I was hoping that it might simply be that our external ip address needed adding to Vodafone's whitelist - although is that meant to happen automatically ?

[grolschuk]

I think the VPN setup pages will be going down the route of using the router as the VPN source/destination, so not what we are wanting in this instance.

I would wait for one of the team to chekc your IP address, as that could be a simple fix if it is the problem

[neiljpoole · Accepted solution]

As my original post lost all of its formatting, making it difficuilt to read, and as I have had no response yet from Vodafone I am closing this, and will reopen it with original post formatted properly.

[Retired-Kay]

Hi neiljpoole, 

I've replied to your new post here. 

Kay