Version 3 VSS (Power - flashing, Internet - solid orange, In Service - off, In Use - solid orange)

[ally_p]

Hi,

The VSS has been working until the last couple of days. We had to reboot the router after the internet connection dropped and the VSS is back to the lights problem we had before.

I have tried resetting a few times.

ISP is Vodafone BroadBand

Speedtest.net reported ping 15 ms, download speed 9.4. Mbps, upload speed 0.8 Mbps

Pingtest.net  line quality B* Ping 33 ms, Jitter 4 ms

external IP 217.145.118.19

VSS serial number 40132740651

 
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     2 ms  www.routerlogin.com [192.168.0.1]
  2    25 ms    27 ms    26 ms  135.196.70.7
  3    25 ms    25 ms    25 ms  135.196.44.109
  4    33 ms    28 ms    26 ms  xe-0-0-0.jar-004.thn.uk.mdnx.net [135.196.65.23]

  5    27 ms    26 ms    33 ms  xe-5-0-0-3242.jar-001.h89.uk.mdnx.net [135.196.69.125]
  6    27 ms    26 ms    30 ms  xe-0-1-1-202.jar-001.cll.uk.mdnx.net [135.196.65.217]
  7    30 ms    27 ms    28 ms  xe-7-1-1.edge5.London1.Level3.net [212.187.138.101]
  8    28 ms    29 ms    27 ms  CABLE-WIREL.edge5.London1.Level3.net [212.187.138.162]
  9    27 ms    36 ms    27 ms  195.2.30.61
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Router is Netgear DG834G and no config changes have been made and was working until the last couple of days.

Only thing I can see that has changed is the external IP address.

Any ideas?

Thanks

[Gemma]

Hi ally_p,

I can see your Sure Signal made contact with the network at 06:21pm yesterday.

Is everything back up and running now?

If not, please can you let us know if the light sequence has changed?

Thanks,

Gemma

[ally_p]

Hi Gemma,

We still have the issue and the same light sequence.

Ally P

[Retired-James]

Hi ally_p,

This looks like the same problem we had last month which was down to Vodafone Broadband blocking one of the ports needed to use the Sure Signal.

As the Sure signal is still updating on the server, it sounds like this could be the same problem.

I’d speak with your internet support team directly, whilst I also speak with our support teams to see if they’re aware of any issues.

James

[Retired-James]

Hi ally_p,

I’ve spoke to our support teams who want to take a closer look at this for you.

So we can give you a call and get through to the team with you on the phone, please contact the team here.

James

[ally_p · Accepted solution]

Hi James, working now many thanks, Ally