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Solution

Version 3 VSS not connecting

stephen_davies
2: Seeker
2: Seeker

‎16-08-2013 10:30 AM

Hi All, 

 

My Suresignal V3 is no longer connecting to the internet, I just get a static powerlight and a flashing Internet light. 

 

My VSSv3 serial number is 40130415959

 

My IP is 91.135.12.214

 

My connection speed is 4.80 Mbps Down, 0.68 Up and 65 ms ping.

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.8.1
2 30 ms 29 ms 30 ms telehouse-gw4-lo1.idnet.net [212.69.63.98]
3 30 ms 31 ms 30 ms telehouse-gw6-gi3-401.idnet.net [212.69.63.182]

4 32 ms 34 ms 34 ms ldngw1.arcor-ip.net [195.66.224.209]
5 31 ms 32 ms 31 ms 85.205.116.6
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

The suresignal has a static IP on my local network and that IP is configured on the router to allow all incoming traffic to it. All outgoing traffic is unfiltered and unblocked.

 

I can see in the router logs connections begin made to 212.183.131.131:4500

 

[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:23
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:22
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:21
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:21
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:21
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:21
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:21
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:21
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:20
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:20
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:20
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:16
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:15
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:16:14
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:13:23
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:13:17
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:13:17
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:13:17
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:13:17
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:13:17
[Any(ALL) rule match] from 192.168.8.4:4500 to 212.183.131.131:4500 Friday, August 16,2013 10:13:16

 

Any help to get this resolved would be greatly received as this has now been down for around a week.

 

Thanks 

 

Stephen

0 Thanks
32 REPLIES 32

surreyred
4: Newbie
In response to Nealra

‎23-09-2013 11:30 AM

I've had my sure signal (version 3) since April this year. It has gone through phases of working, and not working. It is currently offline, and has been out since some time last week - at least since Friday.

The light sequence is power solid - Internet very slow flashing indicating that it is connecting, but it doesn't connect - despite a few re-boots & resets, and e.g. leaving it overnight to ensure it has enough time to connect.

 

Diagnostics :-

Download 19.06

Upload 2.97

Packet loss 0%

Ping 20 ms 

Jitter 2 ms

 

Tracert 

 

C:\Users\Owner>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 9 ms 14 ms 19 ms cpc17-reig4-2-0-gw.6-3.cable.virginmedia.com [86
.24.127.1]
2 14 ms 16 ms 15 ms hers-core-1b-ae1-1295.network.virginmedia.net [8
0.3.33.165]
3 14 ms 16 ms 14 ms popl-bb-1c-ae8-0.network.virginmedia.net [62.253
.174.213]
4 19 ms 16 ms 20 ms nrth-bb-1c-et-300-0.network.virginmedia.net [62.
253.175.229]
5 17 ms 15 ms 21 ms nrth-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.109]
6 19 ms 20 ms 19 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
7 35 ms 35 ms 35 ms ldngw1.arcor-ip.net [195.66.224.209]
8 34 ms 33 ms 33 ms 85.205.116.6
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

 

Serial no. 40131132322

 

The reliability of this is such that I'm wondering if the device should be renamed ?!

 

I guess the first step is a re-synch from your side again, so please let me know when that is done.

0 Thanks

Retired-Dave
Moderator (Retired)
Moderator (Retired)
In response to Nealra

‎23-09-2013 02:54 PM

Hi guys,

 

Nealra - A "location change" isn't a change in the details registered, it's either a physical change (the box was moved) or a virtual change (e.g. the IP address changed).

 

I've done a fresh resync as that helped before, so give the box another reset.

 

If it fails now or goes down again, can you reconfirm the IP address and run a fresh traceroute for me so we can see if there has been a significant change?

 

Also, when it stops working, check the following:

 

 - The Ethernet lights on the Sure Signal - are they lit, flashing or off?

 - Does moving the Ethernet cable to a different socket on the router help?

 - Does changing the cable help?

 

============================

 

surreyred - Everything there still looks OK. Can you reconfirm your IP address so we can check this hasn't change at all?

 

I've done a fresh resync, so please refresh the box to pick that up.

 

It may also help to reset the router and Sure Signal together:

 

 - Switch of the router

 - Switch of the Sure Signal.

 - Restart the router.

 - Allow the router to reboot completely.

 - Switch on the Sure Signal once the router has fully restarted.

 

Let us know if this helps.

 

Dave

0 Thanks

surreyred
4: Newbie
In response to Retired-Dave

‎23-09-2013 05:02 PM

Thanks Dave - I'm back online now, yes the IP hasn't changed.

I had restarted the router before your post, so I'm guessing it's the re-synch that has done the trick.

 

0 Thanks