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RichardDell · ‎12-03-2014

Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

Hello,

I have had a Sure Signal running for some time at one of our sites but in the last few weeks it has stopped working and showing the above LED status.

Nothing has changed at this site i.e. router or internet changes & all recomended ports are open.

Speed Test

Ping: 15ms

Download Speed: 1.86Mbps

Upload Speed 0.77Mbps

http://www.speedtest.net/my-result/3365467701

Ping Test

http://www.pingtest.net/result/94547010.png

My IP Address: 81.171.129.41

S/N: 40131151603

Trace from the Router:

Tracing the route to 212.183.133.177

1 212.125.95.163 12 msec 20 msec 12 msec

2 195.157.0.1 12 msec 16 msec 12 msec

3 195.157.3.125 16 msec 16 msec 16 msec

4 212.113.9.105 16 msec 12 msec 12 msec

5 4.69.139.120 12 msec 12 msec

4.69.139.88 16 msec

6 * * *

7 195.50.118.230 12 msec

195.50.124.138 12 msec

195.50.124.26 12 msec

8 195.2.30.61 16 msec 16 msec 44 msec

9 * * *

10 * * *

11 * * *

12 * * *

13 * * *

14 * * *

15 * * *

16 * * *

17 * * *

18 * * *

19 * * *

20 * * *

Trace from My PC:

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1     1 ms     1 ms     1 ms 192.168.1.1
2    13 ms    12 ms    13 ms unallocated.star.net.uk [212.125.95.163]
3    12 ms    12 ms    14 ms g2-1-0-t6-cr1.router.uk.clara.net [195.157.0.1]
4    13 ms    13 ms    15 ms tengige0-0-0-7-t6-mse1.router.uk.clara.net [195.157.3.125]
5    13 ms    13 ms    12 ms xe-11-3-1.edge6.London1.Level3.net [212.113.9.105]
6    13 ms    15 ms    13 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
7     *        *        *     Request timed out.
8    13 ms    13 ms    15 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124.26]
9    14 ms    13 ms    14 ms 195.2.30.61
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

Thanks for your help
Richard

RichardDell · ‎13-03-2014

Quick update...

I thought I would try the device at another site to make sure the v3 VSS was working ok, plugged it in and about 20 mins later it came up ready to use.

I have returned it back to the original site where the above info was taken & it still have the problem

Im stuck as all port farwarding has been setup as per other posts & like I said above this has been working for a number of months & now stopped with no change to the router or network.

Please help

Thanks

Richard

Gemma · ‎13-03-2014

Hi Richard,

Thanks for testing this.

Your upload speeds are border line for what the Sure Signal requires.

We’d recommend you speak to your internet provider to see if they can improve this.

If you have several devices using the internet connection, it may be worth disconnecting them to see if the Sure Signal then works.

Thanks,

Gemma

RichardDell · ‎13-03-2014

Hi Gemma,

Thanks for the reply but we have had a Sure Signal at this site on the sme line since 2010, why would it stop working now? I was onsite yesterday & only had the Sure Signal connected to the router, no wireless or other cabled devices attached.

I know the line is quite slow but this is the same speed line we have had for years.

Does the trace route look ok?

Thanks

Richard

RichardDell · ‎13-03-2014

RichardDell - Thansk for supplying this. We normally look for a download minimum speed of 4.03Mbps. Your Sure Signal last made contact with the server on 26/02/2014.

Is it possible for you to try a different Ethernet cable please?

Hi,

I have tried replacing the ethernet cable but still no connection...

Quick update...

I thought I would try the device at another site to make sure the v3 VSS was working ok, plugged it in and about 20 mins later it came up ready to use.

I have returned it back to the original site where the above info was taken & it still have the problem

Im stuck as all port farwarding has been setup as per other posts & like I said above this has been working for a number of months & now stopped with no change to the router or network. The router is a Cisco 877w managed by us so I know the config has not been changed by the ISP etc...

Network speed, I know it is lower that recommended but this has been working on this site for some time.

Thanks for your reply.

Thanks

Richard

Retired-Ian_ · ‎14-03-2014

Hi RichardDell,

Were you able to use the Sure Signal at the other address?

I agree with what you're saying about the download speed, but when it's close to the minimum requirement this will have an impact.

I can see you performed a resync yesterday.

Has this helped?

Thanks

Ian

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Version 3 VSS stopped working.