I thought I would start a new thread on this to try and get to the bottom of my call quality issue I have had for six weeks since I have moved to Virgin 50mb cable broadband.
When using VSS I can hear other people perfectly but they can't hear me. I sound very faint and fuzzy. This exact setup worked fine for a year while I was on O2 broadband but not since moving to Virgin.
When using speedtest.net I have never had a result of less than 48mb/s download and 4.6mb/s upload. Worst latency I have had is 14ms (see image below showing results).
Initially to get the VSS working with Virgin I had to open up the VSS standard ports and had to unregister and re-register the box.
In the "Sure Signal - Call Audio Quality Issues" thread it does state at the top that this issue does affect customers using a Virgin Media Cable connection however no specific resolution is listed.
My serial number is 21227861370. I am really hoping someone can help 
Thanks,
TD
