08-03-2012 05:27 PM - edited 08-03-2012 05:28 PM
I thought I would start a new thread on this to try and get to the bottom of my call quality issue I have had for six weeks since I have moved to Virgin 50mb cable broadband.
When using VSS I can hear other people perfectly but they can't hear me. I sound very faint and fuzzy. This exact setup worked fine for a year while I was on O2 broadband but not since moving to Virgin.
When using speedtest.net I have never had a result of less than 48mb/s download and 4.6mb/s upload. Worst latency I have had is 14ms (see image below showing results).
Initially to get the VSS working with Virgin I had to open up the VSS standard ports and had to unregister and re-register the box.
In the "Sure Signal - Call Audio Quality Issues" thread it does state at the top that this issue does affect customers using a Virgin Media Cable connection however no specific resolution is listed.
My serial number is 21227861370. I am really hoping someone can help
08-03-2012 05:43 PM
You have already posted this and it can be found here
As this is a duplicate post and so we don’t split help between the two topics I am now going to close this thread.
As soon as an advisor is available they will be along to help