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22-07-2014 03:38 PM
Hi,
Over the last few days, my Vodafone SS 2 has been losing connection between 12:00 and 12:30 (i.e. around midday) daily. I monitor the Sure Signal connection using my mobile phone on which I have two apps that notify me of signal loss. My phone is indoors line of sight to the SS and 5 - 10m away. On every occasion, the white LED immediately to the right of the red power LED starts flashing. After a while, everything is back to normal.
The problem is not a loss of signal on my BT Home Hub 3 as this is permanently monitored by an application that runs on my laptop (which is ON 24/7).
So, I conclude that the problem most likely lies with the Sure Signal itself.
Does anyone have any suggestions?
JPC
22-07-2014 04:14 PM
Hi
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Matt
Moderator
22-07-2014 07:37 PM
22-07-2014 08:59 PM
Hi Guys,
I hope to reply with the requested information tomorrow.
JPC