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Vodafone Sure Signal 2 losing connection daily

jaypeecee
4: Newbie

Hi,

 

Over the last few days, my Vodafone SS 2 has been losing connection between 12:00 and 12:30 (i.e. around midday) daily. I monitor the Sure Signal connection using my mobile phone on which I have two apps that notify me of signal loss. My phone is indoors line of sight to the SS and 5 - 10m away. On every occasion, the white LED immediately to the right of the red power LED starts flashing. After a while, everything is back to normal.

 

The problem is not a loss of signal on my BT Home Hub 3 as this is permanently monitored by an application that runs on my laptop (which is ON 24/7).

 

So, I conclude that the problem most likely lies with the Sure Signal itself.

 

Does anyone have any suggestions?

 

JPC

3 REPLIES 3

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi jaypeecee,

 

If you supply the information Matt asked for we'll look into this for you.

 

Thanks,

 

Ian

Hi Guys,

 

I hope to reply with the requested information tomorrow.

 

JPC