Vodafone Sure Signal Not Working - Flashing Red and Two Solid Orange

[herbie_skeete]

I only noticed this morning.

I have reset the Sure Signal many times but no change.

I have two Sure Signals but only one seems to be affected.

The one not working is serial number 42153719275

Date of registration  18/03/2016 18:04:02

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the problem you are experiencing and also details what you need to do should the Troubleshooting not help.

[herbie_skeete]

Yes. Full aware of all that. Does not work.

[drey_p]

Then you will need to post the required template and information back here so that the eForum Team have something to work with.  Do remember that it can take about 6 hours or more for a SureSignal to reregister with Vodafone, so it may reconnect overnight

[herbie_skeete]

Will wait to see if it reconnects overnight,

See ink below:

http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Sure-Signal/m-p/2482484#M184

[drey_p]

I am aware of that but that issue was resolved a few days ago so more than likely doesn't apply to you, especially as the issue only manifested itself this morning.

Do please post the template and your troubleshooting results back here so that a member of the eForum Team can assist you further. 

[herbie_skeete]

Speed test results

Download: 41.09 Mbps
Upload:12.00 Mbps

Ping test results

Packe Loss: Unable to test
Ping: 18ms
Jitter: 2ms
Grade: B*
ISP: BT

External IP address
217.35.96.159

The results of traceroute.

1 <1 ms 1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 9 ms 9 ms 9 ms host81-139-192-1.in-addr.btopenworld.com [81.139.192.1]
3 * 9 ms 9 ms 213.120.182.141
4 9 ms 10 ms 10 ms 213.120.161.82
5 12 ms 13 ms 11 ms 31.55.164.41
6 10 ms 10 ms 9 ms 31.55.164.107
7 13 ms 13 ms 13 ms 109.159.248.73
8 16 ms 15 ms 17 ms core2-te-0-15-0-7.ilford.ukcore.bt.net [109.159.248.22]
9 15 ms 13 ms 17 ms peer1-xe1-0-0.redbus.ukcore.bt.net [62.6.200.77]
10 35 ms 19 ms 15 ms 195.66.224.209
11 16 ms 17 ms 15 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 *

Sure Signal serial number:42153719275

[garethr]

Have the same issue here with my SS3. Been like this for a few days now and resets make no difference.

Speed down/up: 200/12
ISP: Virgin Media
IP: 86.2.240.135
Serial: 42153622370
Trace route:
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 12 ms 13 ms 11 ms glfd-core-2b-xe-012-0.network.virginmedia.net [80.0.1.245]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 15 ms 15 ms 19 ms nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
8 31 ms 33 ms 38 ms fran-ic-2-ae0-0.network.virginmedia.net [62.254.42.178]
9 40 ms 43 ms 36 ms FFMGW3.arcor-ip.net [80.81.192.117]
10 33 ms 34 ms 33 ms 92.79.213.121
11 36 ms 34 ms 36 ms 92.79.213.158
12 34 ms 33 ms 36 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

[herbie_skeete]

My SS3 after yet another reset came good by Monday morning. 

[garethr]

---

@herbie_skeete wrote:

My SS3 after yet another reset came good by Monday morning. 

---

Shame I can't say the same about mine. With the SS3 I'm not even convinced it has actually done a full reset anyway - the reset button doesn't seem to do a lot whether you hold it for five seconds, ten or fifteen. At least with my old V1 it was pretty clear how to reset it, and you could see from the light pattern that it had indeed reset.