Vodafone Sure Signal and Router Ports

[Stephen303]

Hi. I have a VSS 1 which does not now work with my Netgear DGND3700V2 router.  VF support says I need to open some ports.  PortForwarding setup these ports for me but PortForwarding reports that my ports are still not open.  Whilst I am quite a technical person I am at my wits end trying to get this to work.  I did try putting the VSS into a DMZ but that does not seem to work either.

I have carried out a full reset of the VSS (numerous times) and VF Support say they have "reset" their end so my VSS will work once it connects.

Please help!

[cineriv]

Hi Stephen,

Try replacing your power supply.

Most V1 power supplies are losing efficency due to age.

They are readily available on Amazon or Ebay for around £10 delivered.

It's worth a try!

Good luck,

Mike.

[Phil]

Hi @Stephen303 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[Stephen303]

Spped test   [URL=http://www.speedtest.net/my-result/4319676289][IMG]http://www.speedtest.net/result/4319676289.png[/I...

Ping [URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/122078718.png[/IMG][/URL]

IP 109.170.222.151

result form tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights rese

C:\Users\Stephen_2>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms www.routerlogin.com [192.1
2 33 ms 34 ms 102 ms 62.72.148.128
3 34 ms 34 ms 34 ms te0-2-0-5.cr01.ts1.bb.dais
1]
4 41 ms 35 ms 34 ms te0-2-0-5.cr01.ts1.bb.dais
1]
5 34 ms 35 ms 34 ms be50.cr15.tn5.bb.daisyplc.
6 35 ms 34 ms 34 ms be50.cr15.tn5.bb.daisyplc.
7 37 ms 35 ms 35 ms lndgw2.arcor-ip.net [195.6
8 91 ms 35 ms 36 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Serial Number 21196751560

Thanks for your help.

[DaveCD]

@Stephen303,

The first thing I would try is a new power cable as suggested by @cineriv.

Please can you describe the lights you're seeing on the Sure Signal.

The ports that need to be opened on your router are as following: 

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

 DaveCD

[Stephen303]

Thanks for your guidance so far.

I am experiencing problems in opening the ports on my Netgear router, especially port 500 which the router refuses to allow me to allocate to the VSS (tried a new router and that was the same).  I am trying to pusue this with Netgear Tech Support but they are not much help other than very skilled in reading a script and Googling the probelm.

If you have any suggestions I would welcome them otherwise I will post progress back here as it happens.

[Amanda]

Hi @Stephen303

Thanks for your post back. 

Unfortunately we're not able to support settings with your router. 

You'll need to contact the manufacturers again I'm afraid. 

Thanks, 

Amanda 

[Stephen303]

HI Amanda

Well, at last I have a signal on my VSS!

I found out that - you cannot open Port 500 on a Netgear DGND3700v2 because it uses a "more advanced security" setup.  So says their technical support.  So now I have setup an old Netgear DGN1000 and this worked fine.

My question to you tech guys is this:

Do all the VSS require all the port openings or are the newer versions less demanding - i.e. if I buy a VSS3 rather than my VSS1 will I then be able to use it with my far more powerful, but in this case useless, newer router?

Thanks very much for your guidance and help.

[TSFCSVodafone]

Hi,

We recently had the same problem with a Sure Signal device where the 3G signal was disabled.  We have checked our firewall traffic and added the address 88.82.13.173/178/179.  Are there any further IP address ranges that we need to include?

We already have 212.183.131.128/26, 212.183.133.177/79 included.

thanks.

[Retired-Laura]

Hi guys,

@Stephen303 - Yes all Vodafone Sure Signals can be affected by port forwarding no matter the version.

@TSFCSVodafone - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura