Vodafone Sure Signal on network

[sbarrow]

Hi

We have 2 Vodafone Sure Signals (Type 1, 4 Lights) which have previously been working on our network but now are not.

I have read the other messages in this forum, and have arranged for a number of additional IP addresses and ports to be allowed through our firewall, but the Sure Signal does not transmit a 3G signal.

At the moment lights 1 and 2 are on, but lights 3 and 4 are both off, light 4 was flashing briefly earlier but is now off.

I have ran a pathping as suggested in the forum and have listed the results below. It is failing at step 11. Could somebody please give me an idea of where the problem might be?

I have tried one of the sure signals on my home network, and there it works fine.

Tracing route to 212.183.133.181 over a maximum of 30 hops

  0  mp-ts-05.corp.motorpoint.co.uk [10.1.0.19]

  1  10.1.0.250

  2  mx01-ge1.1.9-v11-dry.dc1.nodefour.net [83.166.160.254]

  3  node-225.dsl.nodefour.net [83.166.168.225]

  4  mx01-xe1.3.0-nht.dc4.nodefour.net [109.234.203.254]

  5  mx02-xe0.0.0-nht.dc4.nodefour.net [109.234.203.250]

  6  mx01-xe0.0.2-thn.lon.nodefour.net [109.234.203.246]

  7  e1-6-2.a00.londen03.uk.ra.gin.ntt.net [213.130.48.181]

  8  ae-0.level3.londen10.uk.bb.gin.ntt.net [129.250.9.126]

  9  ae-1-51.edge4.london1.level3.net [4.69.139.74]

 10  195.50.122.66

 11  85.205.116.6

 12     *        *        *    

Computing statistics for 300 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           mp-ts-05.corp.motorpoint.co.uk [10.1.0.19]

                                0/ 100 =  0%   |

  1    1ms     0/ 100 =  0%     0/ 100 =  0%  10.1.0.250

                                0/ 100 =  0%   |

  2    3ms     0/ 100 =  0%     0/ 100 =  0%  mx01-ge1.1.9-v11-dry.dc1.nodefour.net [83.166.160.254]

                                0/ 100 =  0%   |

  3    2ms     0/ 100 =  0%     0/ 100 =  0%  node-225.dsl.nodefour.net [83.166.168.225]

                                0/ 100 =  0%   |

  4    4ms     0/ 100 =  0%     0/ 100 =  0%  mx01-xe1.3.0-nht.dc4.nodefour.net [109.234.203.254]

                                0/ 100 =  0%   |

  5    3ms     1/ 100 =  1%     1/ 100 =  1%  mx02-xe0.0.0-nht.dc4.nodefour.net [109.234.203.250]

                                0/ 100 =  0%   |

  6    5ms     1/ 100 =  1%     1/ 100 =  1%  mx01-xe0.0.2-thn.lon.nodefour.net [109.234.203.246]

                                0/ 100 =  0%   |

  7    5ms     0/ 100 =  0%     0/ 100 =  0%  e1-6-2.a00.londen03.uk.ra.gin.ntt.net [213.130.48.181]

                                0/ 100 =  0%   |

  8   10ms     0/ 100 =  0%     0/ 100 =  0%  ae-0.level3.londen10.uk.bb.gin.ntt.net [129.250.9.126]

                                0/ 100 =  0%   |

  9    6ms     0/ 100 =  0%     0/ 100 =  0%  ae-1-51.edge4.london1.level3.net [4.69.139.74]

                                0/ 100 =  0%   |

 10    9ms     0/ 100 =  0%     0/ 100 =  0%  195.50.122.66

                              100/ 100 =100%   |

 11  ---     100/ 100 =100%     0/ 100 =  0%  85.205.116.6

                                0/ 100 =  0%   |

 12  ---     100/ 100 =100%     0/ 100 =  0%  mp-ts-05.corp.motorpoint.co.uk [0.0.0.0]

Trace complete.

Steve

[Retired-Andy]

Hi Steve,

Thanks for the information you’ve provided. It would seem that there is 100% packet loss at hop 10:-

10    9ms     0/ 100 =  0%     0/ 100 =  0%  195.50.122.66

                              100/ 100 =100%   |

I’d suggest you contact your ISP for more help.

Let me know how you go on.

Thanks,

Andrew

[sbarrow]

Hi

Further to my original request, I have had a lengthy exchange of messages with my network provider, but we are still struggling to get the sure signals to give out a 3G signal on our network.

The current position is that I have 2 sure signals, and have temporarily moved them from their original location to my location so I can test them. I have updated the postcode location in My Vodafone on our Account.

I have rebooted them twice and the same sequence of lights has occured after both reboots.
Sure Signal 1 - After the reboot the first light is on, after 2 minutes 30 seconds the second light is on, after a extra 20 seconds the fourth light starts flashing for about 50 times and then stays on for 2 minutes 30 seconds, it then goes off and does not come back on again, unless the unit is again rebooted.
Sure Signal 2 - After the reboot the first light is on, after a few minutes the second light is on, light four never comes on, and after a while, light one changes from being on, to flashing. The only difference on this unit is that I have factory reset it. The fact that light 4 has been lit on one of them seems promising, but why does it not stay on?
 The last message I have had from my network provider says the following:-

"I am struggling with this one, I've spent hours reading the forums looking at the firewall logs made all the changes any one can suggest.

I can see traffic between vodaphone and 10.1.18.156 and 10.1.18.71 which I assume are the sure starts, this is NTP traffic, which according to the below is the last step:

The boot-up process works as follows:
1. Power light (1) begins flashing (DHCP request / DNS lookup to cluster8.vap.vodafone.co.uk – 212.183.131.129 / 212.183.131.130 / 212.183.131.131)
2. Power light (1) goes solid (DHCP / DNS resolution successful)
3. @ light (2) begins flashing (VPN initialisation)
4. @ light (2) goes solid (Secure VPN tunnel back to the Vodafone network is active)
5. Tick light (4) beings flashing (NTP syncronisation begins with 212.183.131.133)
6. Tick light (4) goes solid (NTP sync complete – latency of the connection sufficient to perform on-going time sync)
7. Mobile light (3) flashes briefly. The device is now ready to use and a solid 3G connection should be apparent on any registered Vodafone mobile devices

As there both on the same LAN for one to get further than the other doesn't make much sense unless there is a problem with one of the devices. The other device gets to the use-able state from what I can gather but then drops out after a minute or so which again, I can't explain.

The fact that it complete's all its phases and gets to the use-able state would point to their not being anything on the network inhibiting the device, as far as I can see.

The next step I think would be to raise this with vodaphone and see what advice they can offer."

Is there any more help that anybody can give us regarding this issue? Does the fact that both sure signals behave differently when connected to our network suggest one of them is faulty or is it just that it cannot connect? I would be happy just to get one of the two sure signals working.
Steve

[Sukhi]

Hi steve

Could you provide me the serial numbers of the Sure Signal's so that I can take a closer look at what is happening?

Thanks

Sukhi

[sbarrow]

Hi Sukhi

The Sure Signal that seems to connect for a short time is Serial Number 21232188637

The other Sure Signal is Serial Number 21232185898

Both are still currently connected to our network and have not been rebooted since yesterday.

Please let me know if you need any more information.

Steve

[Retired-James]

Hi sbarrow,

Thank you for getting back to us.

I’ve taken a look at the registrations for both of the Sure Signals and can’t see any issues with them as they have both updated 2 days ago.

As they are running on the same ADSL I’m assuming that the speed isn’t an issue.

To make sure, can you let me know your speed test results from here?

Also, to make sure that your IP address isn’t being blocked by our server can you confirm your external IP address from here?

Looking at the two setups that you tried at your location, it looks like everything has setup correctly and then the 4^th light should stay on.

If this isn’t staying on then it is usually either a bandwidth issue or faulty device.

Are you able to try a new Ethernet cable in one of the units?

James

[sbarrow]

Hi James,

Thank you for your reply. 

Here's some information regarding our setup.

We are trying to get these working on our works LAN so where they are currently connected is to a ethernet port in the office, which in turn goes into a switch, then a router, and then to the Internet.

As requested I have ran the speed test and saw the following results:-

Ping 0ms, Download Speed 71.54mbps, Upload Speed 6.76mbps.

I then ran it again and the second result was:-

Ping 0ms, Download Speed 73.11mbps, Upload Speed 6.83mbps.

I also ran the IP address checker, our IP is 83.166.160.72 

My PC is on the same LAN as the sure signals, using Windows 7, and I used IE9 for the above results. 

You have asked if I could try a new Ethernet cable in one of the units, I have changed the Ethernet cable in both units, rebooted them and get the same sequence of lights as before. I then swapped the Ethernets with each other (so they would be using each others patch/switch point, to eliminate anything being faulty there), rebooted again and again got the same sequence of lights.

So to confirm, one has light 1 and 2 on, light 4 then flashes, goes steady and then goes out. Just before 4 went out, light 3 flashed twice. The other, light 1 and 2 is on, nothing from 3 or 4 and then light 1 changes from being on to flashing. I rebooted them both at the same time and the last change (light 4 going out on one, and light 1 changing from on to flashing on the other) both happened 7 mins 30 seconds after the reboot.

Steve  

[sbarrow]

Thank you for your reply. 

Here's some information regarding our setup.

We are trying to get these working on our works LAN so where they are currently connected is to a ethernet port in the office, which in turn goes into a switch, then a router, and then to the Internet.

As requested I have ran the speed test and saw the following results:-

Ping 0ms, Download Speed 71.54mbps, Upload Speed 6.76mbps.

I then ran it again and the second result was:-

Ping 0ms, Download Speed 73.11mbps, Upload Speed 6.83mbps.

I also ran the IP address checker, our IP is 83.166.160.72 

My PC is on the same LAN as the sure signals, using Windows 7, and I used IE9 for the above results. 

You have asked if I could try a new Ethernet cable in one of the units, I have changed the Ethernet cable in both units, rebooted them and get the same sequence of lights as before. I then swapped the Ethernets with each other (so they would be using each others patch/switch point, to eliminate anything being faulty there), rebooted again and again got the same sequence of lights.

So to confirm, one has light 1 and 2 on, light 4 then flashes, goes steady and then goes out. Just before 4 went out, light 3 flashed twice. The other, light 1 and 2 is on, nothing from 3 or 4 and then light 1 changes from being on to flashing. I rebooted them both at the same time and the last change (light 4 going out on one, and light 1 changing from on to flashing on the other) both happened 7 mins 30 seconds after the reboot.

Steve  

[Retired-James]

Hi sbarrow,

Thank you for getting back to me and for trying a different cable.

As I expected the speeds and the IP address are both ok.

The Sure Signals are both showing the same end results so I’d say that it is unlikely that they are both faulty.

As you are within a corporate connection we don’t really have a great lot of support this, however can you tell me if the other connection that you tried is a normal broadband connection?

What internet provider was this using?

What router was this using?

If we do get stuck then we may need to try and raise this to our support teams to see if they can offer a more in-depth look at things for us.

James