Vodafone Sure Signal ports

[tristarsupport]

Hi Can someone confirm which INBOUND ports are required for the vodafone sure signal?  We're having some call quality issues with a clients new sure signal and we can't just blindly open a wide swathe of ports.

[Retired-Matt_B]

Hi @tristarsupport,

Please find the information regarding the relevant ports below:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Thanks,

Matt B

[tristarsupport]

Sorry, this is the same list I was provided with previously and it isn't a huge amount of use. We avoid opening inbound ports to the entire network and prefer to use port redirection for any inbound link to help improve security this creates issues in regards to the SureSignal apparently.

Add to this we have certain ports already redirected to other locations for other business purposes, for instance port 1723 (PPTP) is redirected to the on site server so that remote users can connect to a Windows VPN to access files if this port is required for inbound communication for the SureSignal this is obviously going to be problematic.

[Retired-Kay]

Hi @tristarsupport,

If you ask your client to provide the following information, we can help further;

Speed test results from here.

Ping test results from here.

External IP address from here.

The results of a traceroute.

Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay