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17-02-2015 01:30 PM
I have been trying to buy a Vodafone sure signal from the local vodafone outlets for a few months now with very little to no stock coming in. As a result I had to source one second hand via Gumtree.
The person I bought the sure signal from indicated that as soon as I try register it online it will transfer through to me, however, when doing so this did not work. I then proceeded to contact the customer care helpline who indicated that they will give the owner a call to confirm. I have not heard anything back and the seller is very slow in responding, appearing as to not care since he considers it sold.
What are my options in terms of getting the sure signal registered - I can take it into a local branch to show that I have/own it with the related correspondance. Any solutions would be welcome.
17-02-2015 05:26 PM
Hi @sparrot,
For security purposes, the original owner must deregister the Sure Signal.
We cannot register it under your details until they've done this.
Thanks,
Matt