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Vodafone Sure Signal v2 (steady power, flashing system lights)

glrawson
2: Seeker
2: Seeker

Hi There,

 

I have a Vodafone Sure Signal v2 that seems to be stuck with a steady power light and flashing system light. The light has been flashing for over 2 hours and will not stop. The phone light is off. Could you please advise if I have a faulty device?

 

Thanks for your help in advance!

1 ACCEPTED SOLUTION

Seems to be working now, thanks for your assistance with this.

View solution in original position

80 REPLIES 80

My apologies also.

We are getting the exact same issue (Steady power light, flashing system light) and has been for 4 hours.

 

The "tracrt" test stops at the same point as the OP.

 

Regards,

gurnsy

 

 

 

 

HI There,

 

I am now seeing a solid powerlight and both the system and phone lights are flashing together, but still no working sure signal. This is the first time I have seen this and my Sure Signal has been on for well over 72 hours. The tracert is now showing...

 

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1    13 ms     1 ms     1 ms  192.168.1.1
  2   100 ms   101 ms    19 ms  lo0.btebb.thn-ag1.plus.net [195.166.128.103]
  3   128 ms   101 ms    19 ms  gi1-5-708.thn-gw2.plus.net [84.92.4.252]
  4   124 ms   101 ms    22 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  5   121 ms   101 ms    19 ms  85.205.116.2
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.

Seems to be working now, thanks for your assistance with this.

Hi guys,

 

glrawson - That's great news!

 

Rob_Davies and gurnsy - the IP address you're seeing as the end point on the traceroute is not an issue - that's where we'd expect to see it stop.

 

The description sounds more like a configuration issue. Can you both post the serial numbers of your Sure Signal so we can take a look at this end for you?

 

Dave

how does this look ? mine isnt conncting either on the rear there is a amber and a green light where the ethernet cable is 

on the frount power light is on system light and phone light came on and flashed 

phone light went out system light still flashing 

how long does this take to configure ? 

while this is flashing the ethernet green light on the back is flashing away very fast ? 

 

 

 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\mmitchell>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms medmgmt-253.tajen.edu.tw [192.192.192.253]
2 1 ms 1 ms 1 ms 172.20.100.253
3 <1 ms <1 ms <1 ms 172.20.100.250
4 7 ms 8 ms 10 ms 217.79.126.33.adsl.griffin.net.uk [217.79.126.33
]
5 18 ms 19 ms 19 ms 217.79.126.253.adsl.griffin.net.uk [217.79.126.2
53]
6 16 ms 21 ms 18 ms xe-0-0-0-dot-3014.core01.lon1.as20500.net [109.2
04.0.40]
7 21 ms 19 ms 18 ms LNDGW2.arcor-ip.net [195.66.224.124]
8 18 ms 17 ms 18 ms 85.205.116.10
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17

Hi I have the same as above. The sure signal has been on for ages and it still won't settle down. Both yellow and green lights are on at the back, front power light is on but the system light is flashing away to itself and the phone light is off. The router I'm using is a Netgear DGN1000SP.

 

 

 

 

 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jan>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 18 ms 18 ms host82-14-174-13.not-set-yet.ntli.net [82.14.174
.13]
3 19 ms 17 ms 18 ms host82-14-173-17.not-set-yet.ntli.net [82.14.173
.17]
4 18 ms 17 ms 17 ms host82-14-174-105.not-set-yet.ntli.net [82.14.17
4.105]
5 40 ms 17 ms 17 ms popl-core-2a-xe-1110-0.network.virginmedia.net [
82.14.168.1]
6 19 ms 17 ms 18 ms popl-bb-1a-ae6-0.network.virginmedia.net [82.14.
127.241]
7 20 ms 56 ms 119 ms nrth-bb-1b-as3-0.network.virginmedia.net [213.10
5.172.13]
8 22 ms 22 ms 23 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
9 25 ms 23 ms 22 ms LDNGW1.arcor-ip.net [195.66.224.209]
10 37 ms 36 ms 36 ms 85.205.116.2
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Hi dan3mitch,

 

Looking at your traceroute everything looks fine as it is reaching our server and all of the ping times are below 200ms.

 

When it comes to the configuration, it can take anywhere between 4 and 24 hours.

 

If you are still experiencing issues today, please can you first let us know your Sure Signal serial number so that we can check the registration for you.

 

@ metalcyber, Everything looks fine with your traceroute as well, please can you let us know how long this has been in this state and also your serial number so we can check  the registration for you.

 

James

 

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

Hi James,

 

Serial Number is: 40121403840

 

So far it's been like this for at least 20-22 hours now.

Hi metalcyber

 

Thanks for coming back to us here. I’ve had a look at your Sure signal and it updated with our servers at 00:45 - 02/06/2012, can you confirm you are still having problems?

 

If you are can you go through this troubleshooting guide?

 

Please let me know how you get on and if you need anything else, just give us a shout. :Smiling:

 

Thanks

 

Wayne

Hi, sorry to jump in on this, but im getting exactly the same problem, its a brand new sure signal box fitted today, been reading the troubleshooting but nothing has helped, entered the tracert 212.183.133.177 and got this:


1 4 ms 1 ms 1 ms 192.168.1.1
2 29 ms 30 ms 30 ms 79-66-80-1.dynamic.dsl.as9105.com [79.66.80.1]
3 37 ms 49 ms 37 ms xe-11-0-0.ner001.the.as13285.net [80.40.155.108

4 37 ms 37 ms 37 ms 80.40.155.109
5 37 ms 38 ms 37 ms xe-10-3-0.bragg001.log.as13285.net [80.40.155.3
]
6 38 ms 38 ms 38 ms xe-5-3-0.scr001.log.as13285.net [80.40.155.50]
7 38 ms 38 ms 38 ms host-78-144-0-99.as13285.net [78.144.0.99]
8 42 ms 43 ms 38 ms LDNGW1.arcor-ip.net [195.66.224.209]
9 40 ms 40 ms 39 ms 85.205.116.6
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

series number: 40121326181

if i cant get this to work im going to have to go back to Orange, as thats the best network coverage in the area,

thanks