Vodafone Sure Signal

[glrawson]

Hi There,

I have a Vodafone Sure Signal v2 that seems to be stuck with a steady power light and flashing system light. The light has been flashing for over 2 hours and will not stop. The phone light is off. Could you please advise if I have a faulty device?

Thanks for your help in advance!

[glrawson]

This may help with your investigation...

Model: 9361 Home Cell V2-V
Part No: 3JR09110ABBA
IP Address: 84.93.36.10
Serial No: 40110745755

[Andy]

Hi glrawson,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Andy

Moderator

[glrawson]

Hi Andy,

I've already been there, but not of these listsed scenrio's match the issue Im having...

Click here if you are having problems registering your Sure Signal, or adding and removing users.

Click here if you only get a steady power light

Click here if you only get a flashing power light

Click here if the Power Light is on, the System Light is off and the Phone Light is Flashing

Click here if the Power and System Lights are on but you aren't picking up 3G signal

Click here if you get "Call Failed" when trying to make an outbound call.
Click here if you experience poor audio quality while making or receiving calls over your Sure Signa...

The problem I'm having is that the POWER LIGHT IS ON, and the SYSTEM LIGHT IS FLASHING  for more than 2 hours? I've tried setting this up before but never got it working, but I'm now looking for a new pesonal phone If I can get this working for my business phone I will be taking out a vodafone contract for my personal phone. If I cant get this working, then I will have to remain with Orange which is the only reasonable signal I can get.

[glrawson]

Still flashing, is the unit faulty?

[glrawson]

Still not working, system light still flashing. Been like this for more than 20 hours now.

[Wayne]

Hi glrawson

Thanks for your post here. I’m sorry to hear that you are having problems with this.

Can you open command prompt on any computer connected to the same router as the VSS. (Start / Run / CMD on XP e.g.)

In command prompt type tracert 212.183.133.177    press Enter

Then post the results here

Thanks

Wayne

[glrawson]

Thanks for looking into this Wayne, my router is a Linksys WAG160N router, and the results of the tracert are as follows;

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    18 ms    18 ms    19 ms  lo0-btebb.pcl-ag02.plus.net [195.166.128.41]
  3    19 ms    18 ms    18 ms  gi1-13-908.pcl-gw01.plus.net [84.92.0.156]
  4    18 ms    18 ms    19 ms  po4.pcl-gw02.plus.net [212.159.1.129]
  5    18 ms    18 ms    18 ms  po5.thn-gw02.plus.net [212.159.1.133]
  6    22 ms    19 ms    19 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  7    20 ms    20 ms    19 ms  85.205.116.6
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

[Rob_Davies]

Sorry to jump in on this thread but I have exactly the same problem, tracert gets to the same ip range as above then times out. I have a Linksys DSL 2740R

[Rob_Davies]

oops, sorry my model is a d-link 2740r

[gurnsy]

My apologies also.

We are getting the exact same issue (Steady power light, flashing system light) and has been for 4 hours.

The "tracrt" test stops at the same point as the OP.

Regards,

gurnsy

[glrawson]

HI There,

I am now seeing a solid powerlight and both the system and phone lights are flashing together, but still no working sure signal. This is the first time I have seen this and my Sure Signal has been on for well over 72 hours. The tracert is now showing...

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1    13 ms     1 ms     1 ms  192.168.1.1
  2   100 ms   101 ms    19 ms  lo0.btebb.thn-ag1.plus.net [195.166.128.103]
  3   128 ms   101 ms    19 ms  gi1-5-708.thn-gw2.plus.net [84.92.4.252]
  4   124 ms   101 ms    22 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  5   121 ms   101 ms    19 ms  85.205.116.2
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.

[glrawson · Accepted solution]

Seems to be working now, thanks for your assistance with this.

[Dave]

Hi guys,

glrawson - That's great news!

Rob_Davies and gurnsy - the IP address you're seeing as the end point on the traceroute is not an issue - that's where we'd expect to see it stop.

The description sounds more like a configuration issue. Can you both post the serial numbers of your Sure Signal so we can take a look at this end for you?

Dave

[dan3mitch]

how does this look ? mine isnt conncting either on the rear there is a amber and a green light where the ethernet cable is 

on the frount power light is on system light and phone light came on and flashed 

phone light went out system light still flashing 

how long does this take to configure ? 

while this is flashing the ethernet green light on the back is flashing away very fast ? 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\mmitchell>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms medmgmt-253.tajen.edu.tw [192.192.192.253]
2 1 ms 1 ms 1 ms 172.20.100.253
3 <1 ms <1 ms <1 ms 172.20.100.250
4 7 ms 8 ms 10 ms 217.79.126.33.adsl.griffin.net.uk [217.79.126.33
]
5 18 ms 19 ms 19 ms 217.79.126.253.adsl.griffin.net.uk [217.79.126.2
53]
6 16 ms 21 ms 18 ms xe-0-0-0-dot-3014.core01.lon1.as20500.net [109.2
04.0.40]
7 21 ms 19 ms 18 ms LNDGW2.arcor-ip.net [195.66.224.124]
8 18 ms 17 ms 18 ms 85.205.116.10
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17

[metalcyber]

Hi I have the same as above. The sure signal has been on for ages and it still won't settle down. Both yellow and green lights are on at the back, front power light is on but the system light is flashing away to itself and the phone light is off. The router I'm using is a Netgear DGN1000SP.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jan>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 18 ms 18 ms host82-14-174-13.not-set-yet.ntli.net [82.14.174
.13]
3 19 ms 17 ms 18 ms host82-14-173-17.not-set-yet.ntli.net [82.14.173
.17]
4 18 ms 17 ms 17 ms host82-14-174-105.not-set-yet.ntli.net [82.14.17
4.105]
5 40 ms 17 ms 17 ms popl-core-2a-xe-1110-0.network.virginmedia.net [
82.14.168.1]
6 19 ms 17 ms 18 ms popl-bb-1a-ae6-0.network.virginmedia.net [82.14.
127.241]
7 20 ms 56 ms 119 ms nrth-bb-1b-as3-0.network.virginmedia.net [213.10
5.172.13]
8 22 ms 22 ms 23 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
9 25 ms 23 ms 22 ms LDNGW1.arcor-ip.net [195.66.224.209]
10 37 ms 36 ms 36 ms 85.205.116.2
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[James]

Hi dan3mitch,

Looking at your traceroute everything looks fine as it is reaching our server and all of the ping times are below 200ms.

When it comes to the configuration, it can take anywhere between 4 and 24 hours.

If you are still experiencing issues today, please can you first let us know your Sure Signal serial number so that we can check the registration for you.

@ metalcyber, Everything looks fine with your traceroute as well, please can you let us know how long this has been in this state and also your serial number so we can check  the registration for you.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[metalcyber]

Hi James,

Serial Number is: 40121403840

So far it's been like this for at least 20-22 hours now.

[Wayne]

Hi metalcyber

Thanks for coming back to us here. I’ve had a look at your Sure signal and it updated with our servers at 00:45 - 02/06/2012, can you confirm you are still having problems?

If you are can you go through this troubleshooting guide?

Please let me know how you get on and if you need anything else, just give us a shout.

Thanks

Wayne

[james2788]

Hi, sorry to jump in on this, but im getting exactly the same problem, its a brand new sure signal box fitted today, been reading the troubleshooting but nothing has helped, entered the tracert 212.183.133.177 and got this:


1 4 ms 1 ms 1 ms 192.168.1.1
2 29 ms 30 ms 30 ms 79-66-80-1.dynamic.dsl.as9105.com [79.66.80.1]
3 37 ms 49 ms 37 ms xe-11-0-0.ner001.the.as13285.net [80.40.155.108

4 37 ms 37 ms 37 ms 80.40.155.109
5 37 ms 38 ms 37 ms xe-10-3-0.bragg001.log.as13285.net [80.40.155.3
]
6 38 ms 38 ms 38 ms xe-5-3-0.scr001.log.as13285.net [80.40.155.50]
7 38 ms 38 ms 38 ms host-78-144-0-99.as13285.net [78.144.0.99]
8 42 ms 43 ms 38 ms LDNGW1.arcor-ip.net [195.66.224.209]
9 40 ms 40 ms 39 ms 85.205.116.6
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

series number: 40121326181

if i cant get this to work im going to have to go back to Orange, as thats the best network coverage in the area,

thanks