Vodafone SureSignal - Meraki Z1 Router

[MB-WI]

Hi, 

We have a customer using a suresignal, before they moved site they had a Zyxel router, however since they have changed to using a Meraki Z1, the suresignal no longer works since, 

However I have set up all the port forwarding rules and checked everything that has been suggested, I can see outbound attempts on port 4500 and then keepalives in packet captures but it still fails to work, is there anything further that you can suggest?

Kind Regards

Mike

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[MB-WI]

Hi Matt, 

Thanks for helping, 

Speed test results: 5.76 Download and .68 Upload with Ping of 90ms.

The public IP is 83.148.140.131

Serial number is: 0C4C3906BD13

Traceroute output:

CS5108-0007D900A58A# traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 40 byte packets
1 192.168.2.254 (192.168.2.254) 10.001 ms 10 ms 0 ms
2 lo-ctx-sharedpipe.edge01.lon1.uk.as20500.net (85.189.68.182) 30.001 ms 30.001 ms 40 ms
3 ae0-dot-3003.core01.lon6.as20500.net (109.204.0.6) 130.003 ms 110.002 ms 180.003 ms
4 xe-0-1-0-0.jar-001.cll.uk.easynet.net (135.196.69.152) 180.003 ms * 120.002 ms
5 xe-0-1-1-201.jar-003.thn.uk.easynet.net (135.196.69.154) 100.002 ms 120.002 ms 60.001 ms
6 xe-0-0-0.jar-001.the.uk.easynet.net (135.196.65.116) 130.003 ms 130.002 ms 220.004 ms
7 te0-4-0-6.gr10.telon.uk.easynet.net (87.86.77.14) 130.002 ms 110.002 ms 120.002 ms
8 ae2-98.lon10.ip4.tinet.net (77.67.74.109) 130.003 ms 140.003 ms 180.003 ms
9 xe-7-1-0.lon11.ip4.tinet.net (141.136.106.22) 60.001 ms xe-1-0-1.lon11.ip4.tinet.net (89.149.185.166) 130.002 ms xe-2-3-1.lon11.ip4.tinet.net (141.136.106.214) 90.002 ms
10 ae9-xcr1.lns.cw.net (195.2.22.217) 140.003 ms 70.001 ms 110.002 ms
11 * * * etc...

Should we be able to route the whole way to this IP?

It does not repsond to ICMP Either.

Thanks

Mike

[Retired-Ian_]

Hi MB-Wl,

Thanks for supplying this.

I need you to supply some more information.

The serial number you've supplied isn't a valid number. It should be an 11 digit number starting with 2 or 4.

Please can you supply your ping test results from here. The first set looked very high.

Also can you confirm that these ports are open?

•8   TCP   UDP   Unassigned

•50  TCP   UDP   Remote Mail Checking Protocol 

•53   TCP   UDP   Domain Name System (DNS)

•67   UDP   Bootstrap Protocol (BOOTP) Server; also used by Dynamic Host  Configuration Protocol (DHCP RX)

•68   UDP   Bootstrap Protocol (BOOTP) Client; also used by Dynamic Host   Configuration Protocol (DHCP TX)

•123   UDP   Network Time Protocol (NTP)—used for time synchronization 

•500   UDP   Internet Security Association and Key Management Protocol   (ISAKMP)

•1723   TCP   UDP   Microsoft Point-to-Point Tunnelling Protocol (PPTP)

•4500   UDP   IPSec NAT Traversal  All Routers

•33434 to 33445   UDP   Traceroute for IP location check and bandwidth estimation

I look forward to hearing back from you.

Ian

[MB-WI]

Hi Ian, 

Apologies I gave you the Mac, 

Serial Number is: 40122913342

I will get the test results to you asap.

Thanks

Mike

[MB-WI]

Hi Ian,

Line quality b*

Ping 32ms

Jitter 2ms

Thanks

Mike

[Retired-Ian_]

Hi Mike,

Thanks for supplying that information.

Did you check to make sure the following ports are open/forwarded on your router?

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

I can see that the Sure Signal has been moved. Make sure it's left switched on for 24 hours so it can set itself up.

Switching it off during this time means it'll start the set up process again.

Thanks,

Ian

[MB-WI]

Hi Ian,

Yes they are all forwarded to the router, I will ask them to leave it for 24 hours.

Thanks

Mike

[MB-WI]

Hi Ian, 

No luck unfortunately.

Thanks

Mike

[Gemma]

Hi Mike,

Please check the firewall on the router, as it’s still not making contact with us.

Thanks,

Gemma