Vodafone sure signal red flashing power light and orange user and signal lights

[sp4458]

Hi,

I have done the port forwarding and other suggestions on the boards but still getting the flashing red and orange signal and user lights on my sure signal.

Was fine before I moved (have registered the new address) but also change to BT infinity FttP when I moved to my new address.

Any advice appreciated.

S

[Jenny]

@sp4458 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[sp4458]

Hi,

Clicked through to the thread selected my model of sure signal (bottom one which I think is V3 - one with the plug socket embedded in the front) panned down to the light indicators selected - Flashing red, off, orange, orange as this is what is happening on mine. Clicked and got the message page can not be found.

Will do the other checks and come back on these.

S

[grolschuk]

What version Home Hub have you been given?

If it is a 5 (not sure if there is a v6 yet) log into the router config pages, and 'somewhere' there is a section that enables 'port clamping'

Turn this on, reboot the router and then the suresignal, and see if it has any better luck in connecting.

[sp4458]

Thanks for the suggestion but just done that and it was a bust.

How frustrating is this!

Thanks

S

[Retired-EricChe]

@sp4458

We've checked the IP address and it isn't registered to the UK. 

As Sure Signals only function with a UK IP address, you'll either need to speak to your ISP to amend this, or change your ISP.

[sp4458]

Hi,

I used the link provided by Vodafone to check my IP and this says mine is in Russia and hence why you point out my Sure Signal does not work. However, this is not the correct IP address and I think that the site I was direct to was erroroneous as checking my settings in my hub manager (BT home hub 5) the information should have been

Ethernet:

VodafoneSuresignal

b0:46:fc:9d:da:04

192.168.1.79

Can you take another look at this problem please.

S

[sp4458]

Also just got the following result from IPAdress.com which also acknowledges that I am in the UK.

Your IP Address is shown below. The "My IP" tools shows your IP address location and ISP information.

My IP Address:Host of my IP:Organization:ISP:Netspeed:Operating System:Browser:

86.169.253.80

host86-169-253-80.range86-169.btcentralplus.com

BT

BT

Cable/DSL

Win10

Edge 12.0

City:Country:State:Postal Code:Timezone:Local Time:Proxy:

Par

United Kingdom

Cornwall

PL24

Europe/London

21.10.2015 17:35:51

No Proxy Detected

[Retired-EricChe]

@sp4458

Thanks for confirming your IP address.

We've checked all the details necessary and can see that the Sure Signal hasn't communicated with the network for 20 days.

So that we can distinguish between a fault on the network or a fault with the Sure Signal itself, Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

[sp4458]

Speedtest.net - Ping 19ms, Down 29.82, Up 20.03

Pingtest.net - Packetloss 0%, Ping 22ms, Jitter 2ms, Over rating A (all internet applications should work.

External IP and IPv6 - IP 89.169.138.87, IPv6: ffff:s6u9:8a57

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Sean>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     7 ms     2 ms     3 ms  BThomehub.home [192.168.1.254]
  2    10 ms    90 ms    10 ms  217.32.141.3
  3    34 ms    10 ms    10 ms  217.32.140.222
  4    15 ms    13 ms    16 ms  host109-159-245-10.range109-159.btcentralplus.co
m [109.159.245.10]
  5    12 ms    12 ms    15 ms  31.55.164.69
  6    81 ms    12 ms    12 ms  31.55.164.107
  7    12 ms    14 ms    12 ms  109.159.248.79
  8    16 ms    18 ms    17 ms  core2-te0-3-0-3.ealing.ukcore.bt.net [109.159.24
8.150]
  9    22 ms    20 ms    19 ms  core1-pos9-2.bletchley.ukcore.bt.net [194.72.31.
153]
 10    25 ms    22 ms    25 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    18 ms    17 ms    17 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Serial Number of Sure Signal: 40132328788