Vss 2 issues

[Lukeski99]

Hi there
I have had the sure signal running no problems for 6 months. Serial no 40114505650

Now I only get a solid red power light.

When I reset the device both system and handset lights flash on quickly then go out. Then they both flash for 5 minutes and stop. That's it. It does nothing else and at any point it does not push out a signal

Please let me know if the unit is any good

Regards

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Lukeski99]

I have checked trouble shooting guide with no joy

Here is info

Download 4.64mbps

Upload 0.20 mbps

ping 26ms

ip 86.17.212.27

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Luke> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *       16 ms    14 ms  85.205.116.14
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Luke> tracert 212.183.133.177

Any help would be great.

[Retired-PaulE]

Hi Luke, 

There seems to be some info missing from your traceroute, are oyu able to rerun it for me?

I can see that you de-registered and re-registered your unit yesterday and it hit our servers at 8:17 last night so it should be fine.

I've forced a resynch for you now, can you reset the box again and let me know how you get on when you post your traceroute back on?

Paul 

[Lukeski99]

i have reset unit again, here is traceroute

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Luke> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    18 ms     8 ms    11 ms  10.129.8.1
  3    26 ms    18 ms    16 ms  glfd-core-2b-ae6-709.network.virginmedia.net [80
.4.30.133]
  4    11 ms    17 ms    11 ms  glfd-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.245]
  5    13 ms    14 ms    13 ms  nrth-bb-1a-as5-0.network.virginmedia.net [212.43
.163.182]
  6    22 ms    17 ms    19 ms  nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
5.159.30]
  7    30 ms    29 ms    27 ms  fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
  8    32 ms    30 ms    31 ms  FFMGW4.arcor-ip.net [80.81.193.117]
  9    37 ms    35 ms    35 ms  92.79.213.133
 10    30 ms    33 ms    31 ms  92.79.213.154
 11    27 ms    27 ms    37 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Luke>

the things still not working?

[Lukeski99]

I now have a solid red power light and a flashing signal/system light. No phone light at all?

[Jenny]

Hi Lukeski99,

Thanks for getting back to us.

I’ve taken a look at this and you said above that your upload is 0.20mbps however this needs to be a minimum of 0.30mbps.

You’ll need to speak with your ISP regarding this.

Thanks,

Jenny 

[Lukeski99 · Accepted solution]

The unit is now working. Turns out a new belkin router that was added to my home network was the cause of the problem. I changed it with a linksys one and the sure signal came back online staight away.