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Solution

Vss 3 power flashing in use orange in service off

Berrysteveberry
2: Seeker
2: Seeker

‎11-11-2014 09:04 PM

Hi there. I have vodafone sure signal 3 which has stopped working. It has a solid orange in use light, and a flashing power light. I have de registered and re registered : no joy. I have rebooted the bt home hub. Rebooted the vss: no joy. I've left it 24 hours too! What next? Please help. Was working up until 2 days ago
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3 REPLIES 3

Retired-Kay
Moderator (Retired)
Moderator (Retired)

‎12-11-2014 02:47 PM

Hi Berrysteveberry,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

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Berrysteveberry
2: Seeker
2: Seeker
In response to Retired-Kay

‎18-11-2014 08:27 PM

download 7.06

upload 0.36

 

ping 56

 

81.154.13.237

1 3 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 28 ms 28 ms 27 ms 213.123.80.186
3 28 ms 27 ms 27 ms 217.47.71.193
4 29 ms 29 ms 29 ms 213.1.69.134
5 28 ms 29 ms 29 ms 217.41.168.103
6 28 ms 29 ms 30 ms 217.41.168.203
7 63 ms 103 ms 83 ms 217.41.168.109
8 29 ms 28 ms 29 ms 109.159.249.238
9 29 ms 29 ms 29 ms core3-te0-12-0-21.faraday.ukcore.bt.net [109.159
.249.149]
10 29 ms 29 ms 29 ms host213-121-193-97.ukcore.bt.net [213.121.193.97
]
11 33 ms 31 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
12 30 ms 30 ms 30 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20

 

serial mnumber: 40131579209

 

 

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Gemma
Community Manager
Community Manager
In response to Berrysteveberry

‎21-11-2014 03:49 PM - edited ‎21-11-2014 03:49 PM

Hi @Berrysteveberry

 

The light sequence you’re seeing, indicates an issue with the Sure Signal connecting to your router.

 

Please test a different Ethernet cable and check all connections.

 

Also check that the following ports are opened:

 

  • 8 (TCP & UDP)
  • 50 (TCP & UDP)
  • 53  (TCP & UDP)
  • 67 (UDP)
  • 68 (UDP) 
  • 123 (UDP)
  • 500 (UDP)
  • 1723 (TCP & UDP)
  • 4500 (UDP)
  • 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

  • 183.133.177-179
  • 183.133.181-182
  • 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

 

  • Unplug the Ethernet cable from the Sure Signal
  • Locate the button on the base of the box next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

 

Thanks,

 

Gemma

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