cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Vss V3 and plunet hub one router

ronpellatt
3: Seeker
3: Seeker

Just got my new router working but i have no lights on the VSS except the ethernet light underneath the VSS.

 

have tried unplugging it for more than a minute and still no lights.

 

have tried holding reset button for 5 seconds and still nothing

 

any ideas?

4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @ronpellatt

 

 

My apologies if you've already seen these troubleshooting tips.

 

My-sure-signal-has-stopped-working-what-should-I-do.

 

and Vodafone-Sure-Signal-troubleshooting.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

ronpellatt
3: Seeker
3: Seeker

What light sequence you're seeing: no lights except ethernet light on bottom


Your speed test results from here. 8ms ping 16.6Mb up  .87Mb down

Your external IP address from here.80.229.7.73

 

Your Sure Signal serial number:43151500204

 tracert 212.183.133.177

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Dell> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    11 ms     8 ms     8 ms  lo0.16.Central16.ptn-bng01.plus.net [195.166.130
.221]
  3     9 ms     8 ms     8 ms  irb.16.ptw-cr02.plus.net [84.93.249.210]
  4     9 ms    10 ms     9 ms  195.99.126.182
  5    10 ms    10 ms    10 ms  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.24
0]
  6    24 ms     9 ms     9 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Dell>

C:\Users\Dell>

 

 I left everything plugged in last night after trying various reset options and this morning the VSS was lit up and working fine.

 

thanks for the help.

Rahim
Moderator (Retired)
Moderator (Retired)

@ronpellatt We're glad to hear this! Thank you for letting us know.