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24-06-2015 05:24 PM
24-06-2015 05:25 PM
25-06-2015 01:16 PM
@chantel-leanne
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
25-06-2015 09:45 PM
25-06-2015 10:17 PM
26-06-2015 08:37 AM
Before we can help you further with your query, we need you to go through the troubleshooting list as provided by Laura. As well as the speed and trace test, the check list asks for specific information we need to enable us to access your Sure Signal device and provide you with any updates you may require.
Once you've completed the tests and posted the requested information we will be happy to investigate your issue further.