02-03-2012 12:35 PM
For a man with an IT background, this is quite an embarassing question to ask.
I have had the SS, for nearly two months, and its not working in a stable fashion for me.
I have read through the std. troubleshooting bit, however my SS, sometimes only has the power light, sometimes the powerlight, and the next light , and sometimes all three.
I have had it in various postions around the house, two different routers (and yes updated the same postcode), plugged in directly to the router, plugged in to a switch (switch connected to the router via ethernet direct), and presently via powerline.
Same basic function. Sometimes one light, sometimes two, sometimes three. (sometimes flashing, sometimes stable)
In general it seems my phone struggles to choose btw. the SS and the outside mast .
The phone presently sits in its cradle, 20 cm form the SS, without getting any signal....most ofn the time.
So should all three lights be on all the time, for it to be "normal" mode ?
serial is: 40114507268
ISP is Virgin
Router is netgear wndr 3800.
Portfwd should not be a problem as it sometimes works
latest trace is:
(Albeit done about 1 hr after latest power up.)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to 220.127.116.11 over a maximum of 30 hops
1 11 ms 11 ms 11 ms 192.168.1.1
2 19 ms 19 ms 19 ms 10.27.136.1
3 19 ms 19 ms 20 ms cmbg-core-1b-ae2-1187.network.virginmedia.net [8
4 20 ms 21 ms 22 ms nrth-bb-1b-ae5-0.network.virginmedia.net [212.43
5 22 ms 23 ms 51 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
6 45 ms 43 ms 45 ms LDNGW1.arcor-ip.net [18.104.22.168]
7 37 ms 36 ms 37 ms 22.214.171.124
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
02-03-2012 09:36 PM
Many thanks for your post regarding the Sure Signal.
The version 2 VSS should display a solid power and system light if the unit is ready to take calls.
Here's a list of what each light sequence means:
All lights off = no power to VSS
Lights 1 on, 2 flashing, 3 flashing = VSS is downloading a profile
Lights 1 on, 2 on, 3 off = The VSS is ready to take calls
Lights 1 on, 2 on, 3 on = The VSS is carrying calls
Lights 1 on, 2 on, 3 flashing = Maximum amount of calls being carried
Lights 1 on, 2 off, 3 flashing = Possible internet/NTP issue - Check connections
Lights 1 flashing, 2 flash/solid/off, 3 flash/solid/off = Hardware failure - reset device
Lights 1 on, 2 off, 3 off = Possible internet/ports issue - Check connections follow diagnostics in our Troubleshooting
Lights 1 on, 2 flashing, 3 off = VSS is initialising - no action requires for at least 6 hours. If no change after 6 hours then it's a possible VPN issue - check ports.
I've checked the VSSand can see it's connecting to our server which indicates that the VPN is fine unless it's dropping from time to time without warning. The traceroute also looks fine to me.
Handover from the macro network to the femto is not officially supported to a quick toggle on and off of airplane mode will resolve the apparent confusion of the phone as to which network to choose.
If the VSS is continually going through a loop then it could be faulty and we'll need access to your account to see about a repair or replacement. I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.