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Which VSS for BT Fibre optics ( Infinity) broadband

Bosworth1
4: Newbie

MY VSS 1 has stopped working, and after trying to reset/ resync it every day for 10 days I have decided enough is enough. I will have to get a new VSS as this one is out of warranty. However, I dont want to get one that does not work with Infinity. I was told by Tech Support that there are no known issues with VSS1, but BT home hub 3 is an issue with all of Vodafone Sure signals. (How come I was not told that information until my VSS1 had stopped working?) So I will have BT home hub 3, fibre optic braodband with high upload and down load speed. Which VSS should I get to ensure I have trouble free VSS service.

3 REPLIES 3

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi Bosworth1, 

 

Can you let me know your Sure Signal serial number please? It may be running an old firmware version and may just need updating. 

 

Thanks,

 

Kay

thanks

 

my SN SN 21230510063

DaveCD
Moderator (Retired)
Moderator (Retired)

Hi Bosworth1

 

I have resynced your device as requested here.

 

The BT device and the Sure Signal will work together.

 

Please let me know how you get on.

 

Cheers

 

DaveCD