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Rank 1: Guest
Posts: 3
Registered: ‎09-03-2017

White list entry please

Hi there

 

Can you please check to see if our IPs are in your whitelist, and add them if not?

 

86.12.151.64/26

176.35.57.25

 

Thanks, Paul

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Registered: ‎06-03-2017

Re: White list entry please

@pdc77

 

I have checked this for you.

 

I can confirm that these are all on our whitelist.

 

Let us know, if there's anything we can do in the future.

Message 2 of 4 (1,633 Views)
Rank 1: Guest
Posts: 3
Registered: ‎09-03-2017

Re: White list entry please

Hi there

 

Thanks for checking - we do have an issue thenm which if you could help with that would be great.

 

We have a SureSignal device behind a firewall that we can see is initiating and creating an IPSEC VPN connection to Vodafone, appearing on the internet as 176.35.57.25 (it is now routing to appear on the internet on an IP at a different site, which does connect to Vodafone OK (there are no differences on config on the firewall))

 

We can see that traffic is passing through this IPSEC tunnel, but the SS device still has 2 amber LEDs on it.

 

Are you able to see any connection attempts from this WAN IP (would have been yesterday)?

 

Do you have a document detailing what ports / applications need to be opened on the firewall, or any other requirements to get this to work?

 

We can't see any packets being blocked or dropped on the firewall, in either direction.

 

SS serial number - 40132201621

 

Thanks

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Rank 1: Guest
Posts: 3
Registered: ‎09-03-2017

Re: White list entry please

Also, to get support on this - what is the best number to call you on?

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