You are here:

Vodafone Sure Signal

Ask a question:
Rank 1: Guest
Posts: 3
Registered: ‎09-03-2017

White list entry please

Hi there


Can you please check to see if our IPs are in your whitelist, and add them if not?


Thanks, Paul

Message 1 of 4 (1,672 Views)
Posts: 75
Topics: 0
Thanks: 5
Solutions: 1
Registered: ‎06-03-2017

Re: White list entry please



I have checked this for you.


I can confirm that these are all on our whitelist.


Let us know, if there's anything we can do in the future.

Message 2 of 4 (1,633 Views)
Rank 1: Guest
Posts: 3
Registered: ‎09-03-2017

Re: White list entry please

Hi there


Thanks for checking - we do have an issue thenm which if you could help with that would be great.


We have a SureSignal device behind a firewall that we can see is initiating and creating an IPSEC VPN connection to Vodafone, appearing on the internet as (it is now routing to appear on the internet on an IP at a different site, which does connect to Vodafone OK (there are no differences on config on the firewall))


We can see that traffic is passing through this IPSEC tunnel, but the SS device still has 2 amber LEDs on it.


Are you able to see any connection attempts from this WAN IP (would have been yesterday)?


Do you have a document detailing what ports / applications need to be opened on the firewall, or any other requirements to get this to work?


We can't see any packets being blocked or dropped on the firewall, in either direction.


SS serial number - 40132201621



Message 3 of 4 (1,622 Views)
Rank 1: Guest
Posts: 3
Registered: ‎09-03-2017

Re: White list entry please

Also, to get support on this - what is the best number to call you on?

Message 4 of 4 (1,617 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Help videos

Sure Signal Help