Why can't I add users to my SURE signal?

[shollan]

I've had a SURE signal for years now, it's working fine for my number and my son's. Now I want to add my daughter's number to it, but when I login and go to Manage SURE signal I can't see any option to "add user" like there used to be. It's a corporate account.

[MiracleMaud]

Do you have an option to "Manage Users"?  On my account, this is below Manage Device (or something like that).

Sometimes these things aren't too intuitive.  Bring on an App!

[shollan]

When I login to the vf site I see the Sure Signal section with 3 options:

Register your SureSignal
Administer and manage you
Manage your SureSignal

When I click on Manage your SureSignal I see:

Status:     Registered
Owner:         (my name)
Location:     (my postcode)
Your role:     user
My options:     Remove Me

When I click on "Administer and manage you" I see the same.

There used to be a box with a list of registered users but that is missing now.

Thanks.

[cineriv · Accepted solution]

Sorry, it looks as if the corporate account is quite different.

The best thing you can do is to contact 'Live help' or phone support on your mobile at 191,

[cineriv]

Hi shollan,

It appears that VF have changed the Sure Signal access again!

Go to the main homepage in 'My Account'

• Select the 'See usage details'
• On the list select 'Manage services'
• Select 'Sure Signal' 

There you will find the Sure Signal dashboard.

Regards,

Mike.