Yet again DPD has failed to deliver the item I ordered from Vodafone to my address. HELP PLEASE

[JessicaHilton]

I ordered a signal booster, but DPD can't find my house so they can't deliver it. Please can you get it delivered to me ASAP, I am at the end of my tether. 13 Dec 2013 17:38 Southampton Your parcel could not be delivered as your DPD driver could not find your address 13 Dec 2013 16:43 Southampton Your VODAFONE order will be with you today 13 Dec 2013 13:49 Southampton Your DPD driver Kane has been delayed 13 Dec 2013 09:17 Southampton Your VODAFONE order will be with you today between 07:00 and 12:00 13 Dec 2013 06:17 Southampton Your parcel is with your nearest delivery depot in Southampton 13 Dec 2013 00:52 Southampton Your parcel is with your nearest delivery depot in Southampton 12 Dec 2013 17:59 Central Services As requested, your parcel will now be delivered on Fri 13 December 2013 12 Dec 2013 10:11 Southampton Your parcel is being held in our DPD Southampton depot 12 Dec 2013 06:00 Southampton Your parcel is with your nearest delivery depot in Southampton 12 Dec 2013 00:42 Southampton Your parcel is with your nearest delivery depot in Southampton 11 Dec 2013 14:32 Consumer As requested, your parcel will now be delivered on Thu 12 December 2013 11 Dec 2013 10:10 Southampton We were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 17796644 11 Dec 2013 10:02 Southampton Your parcel could not be delivered as your DPD driver could not find your address 11 Dec 2013 08:55 Southampton Your VODAFONE order will be with you today 11 Dec 2013 07:53 Southampton Your parcel is with your nearest delivery depot in Southampton 11 Dec 2013 07:53 Southampton Your parcel is with your nearest delivery depot in Southampton 11 Dec 2013 01:18 Southampton Your parcel is with your nearest delivery depot in Southampton 10 Dec 2013 12:28 Southampton Your parcel could not be delivered as your DPD driver could not find your address 10 Dec 2013 09:04 Southampton Your VODAFONE order will be with you today 10 Dec 2013 02:15 Southampton Your parcel is with your nearest delivery depot in Southampton 09 Dec 2013 21:57 Hub 3 - Birmingham We have your parcel, and it's on its way to your nearest depot in Southampton 08 Dec 2013 19:01 Leicester Your parcel is on its way

[K_FARNWORTH]

Sorry to hear about this, I know what it's like when your sat waiting for something and it doesn't arrive (especially more than once!) if your house is difficult to find or DPD are struggling, I think your best bet is customer service.

Customer service have a direct line to DPD, as they are Vodafone's courier of choice they communicate with one-another, they can talk to DPD who can call through to the driver directly, or place extensive delivery instructions on the delivery (e.g the red door, or in the corner etc) so that he can have a good look for your house.

Sometimes when jobs are done manually there's human error that can happen, DPD may just genuinely struggle to find your house and need some extra direction, this can be placed on the order by Vodafone customer services. You can dial 191 from your handset to do this, or talk to the live chat team.

[Retired-James]

Hi JessicaHilton

This is a bit of a strange one and K_FARNWORTH is spot on.

However, you can also get this sorted through live help or by contacting us here.

James