can't make calls after changing to bt

[rugycat]

Changed provider from Orange to bt and phone shows full signal but drops calls straight away although texts go fine.
No 3g signal showing
Steve

[GojuSuzi]

Umm, BT? And posting here because...?

[rugycat]

Because bt are providing the broadband not the mobile contract, that is Vodafone as always. Is that clear enough?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[rugycat]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Autumn house>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Autumn house>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 24 ms 25 ms 24 ms 217.41.167.58
3 23 ms 24 ms 24 ms 217.47.19.193
4 25 ms 25 ms 26 ms 213.1.69.38
5 25 ms 24 ms 24 ms 217.41.169.102
6 25 ms 25 ms 24 ms 213.120.180.173
7 26 ms 25 ms 26 ms 217.41.169.107
8 29 ms 39 ms 24 ms acc1-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.2
51.97]
9 31 ms 31 ms 33 ms core1-te0-0-0-7.ealing.ukcore.bt.net [109.159.25
1.31]
10 34 ms 30 ms 30 ms acc1-10GigE-0-5-0-5.l-far.21cn-ipp.bt.net [109.1
59.254.106]
11 30 ms 29 ms 29 ms t2c3-xe-0-2-1-0.uk-lon1.eu.bt.net [166.49.211.17
2]
12 30 ms 32 ms 29 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Autumn house>

speed down 1.69  up 0.38

ping 67

ip  81.131.118.225

serial  40113006239

thanks

[Gemma]

Hi rugycat,

Your upload speed is on the minimum we require, so if there’s several mobile users connected to the Sure Signal at one time, this may be affecting it.

If you’ve any other devices using the same internet connection, please turn them off to test if this works.

Please speak to your internet provider regarding your internet speeds.

Thanks,

Gemma

[rugycat]

calls are rec ieved ok and texts go both ways, just cant do outgoing calls. it was fine on orange broadband but the switch to BT stopped it working.

[Gemma]

Hi rugycat,

Please speak to BT regarding your internet speeds.

Also test making a call, when no other devices are using the internet and no other mobile users are trying to use the Sure Signal.

Thanks,

Gemma

[rugycat]

hi, have tried that and it still doesnt work.

the speed is the same as it was with orange my previous supplier.

when i do the factory reset and plug the power lead back in i dont get three solid lights despite waiting a long time, as i understand it i should keep the reset button pressed untill i get these solid lights but it doesnt happen, is this a fault?

steve

[DaveCD]

Hi rugycat.

I can see that you connected yesterday, are you still having issues?

Please can you advise me what lights you are seeing?

To reset the device:

-Hold in the reset button until all lights go solid
-Pull the power lead out with the reset button still pushed in
-Continue to hold down the reset button and reconnect the power lead
-Wait for all lights to come on and then release the reset button

The Sure Signal will be back online in around 1 hour.

I've resynched the device to clear any faults that may have been present.

DaveCD