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changed to nano sim now sure signal not working

yeovil75
2: Seeker
2: Seeker

Hi

 

I have just chnaged to a nano sim, iphone 5 and the sure signal wont work. All other mobiles working. I have read that you can re-sync the sure signal for me.

 

Can you do this please the serial number is 40110445653

 

Best regards

 

scott

 

 

1 REPLY 1

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi yeovil75,

 

I’ve just performed the resync for you as you requested.

 

To make sure the resync completes, can you perform a factory reset:-

 

  • Hold down the reset button until all the lights show/flash (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead
  • Once all the lights display, release the reset button
  • The Sure Signal will come online in about an hour

 

Let me know how you go on.

 

Thanks

 

Andrew

 

 

If you have the time, would you be able to complete a short feedback survey for me? You can find it here and it’ll go to ensuring I’m offering the best service I can.