Vodafone Sure Signal

[James]

Hi Guys,

Thanks for your posts here.

At the moment I don’t have an update for you however, we do have all of the details that we currently require to investigate this for you and will let you know as soon as we have an update available.

James

[Lee]

Hello everybody,

I've spoken with the product lead for Sure Signal and we need some details from you all.

Please can you let me know the following please?

• Router manufacturer
• Router model
• ISP
• Download speed
• Upload speed
• Software version

Once I have this information I will be able to raise this for further investigations.

Cheers,

Lee

[HarryM]

Hi Lee

Info as requested.

Router: Asus RT-N56U

ISP: Andrews & Arnold

Download: 17Mbps

Upload: 1.2Mbps

One X: 1.28.161.9

[cesquire]

Hi Lee. My old HTC Legend and a Blackberry Bold and an iPhone 4S all work fine.

• Router manufacturer - NETGEAR
• Router model - N300 - WNR2000v2 These on a FTTC connection via a Huwai FTTC VDSL NTE Box

• ISP - Zen Internet FTTC
• Download speed - 57.76 Mb/s
• Upload speed - 15.39 Mb/s
• Software version (On my phone?)- 1.29.401.11

I think this is a phone thing, not the Sure Signal as the data drops out whether you are near the sure signal or not. It's just catastrophic for calls if the data drops and you get dropped from the SS as you are then on a crappyor non existant 2G coverage for the rest of the call.

Craig

[Lee]

Hi jaxapierce,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Lee

[mattspark]

Hi Lee,
Information as requested:

Manufacturer: Bt home hub
Model: Bt homehub-5F3F
Isp: Bt broadband
Download: 0.47mb/s
Upload: 0.070mb/s
Phone Software: 1.28.161.9

Cheers
John.

[herschelvf]

It seems that Lee is using his "Wally Reflector" at setting 11 here (Google it if you don't know what I mean).

Our Sure Signal works fine with an iPhone, but not with the lastest HTC One X. In fact, it kills the VF signal so effectively I've turned off the Sure Signal completely. A pathetic VF signal is better than none at all.

The problem is the Sure Signal box. It simply does not work with the HTC One X.

The HTC One X is a cool phone that lots of people will buy from VF. Therefore VF need to fix the Sure Signal problem before the trickle of complaints becomes a flood.

If VF are not working on a Sunday fixing this, they should be.

[maddad]

im haveing this problem with the one s. i have removed the number and added it again but still won't get signal from it.

[JamieBish]

I upgraded my phone from a HTC Sensation, to a HTC One X (which involved upgrading from a SIM to a Micro SIM), have not changed my number, but now my sure signal doesn't work or pick up signal on the new phone.

I have tried adding my number, but told that the number is already set up.

Please help

[DaveCD]

Hi herschelvf

Thank you for your post and a very warm welcome to the eForum.

We are working to resolve this issue with the information requested and we need to look at all possible causes to work towards a resolution.

I notice you have not provided your information, you never know it may be the missing link.

Thank you to those that have supplied the information, this has been forwarded to our investigating team.

Many Thanks

DaveCD

eForum Team

[Dave]

Hi maddad,

If Wayne's advice above has not helped, can you confirm the following for me?

 - Have you changed SIM card?

 - Is the Sure Signal allowing other phones to connect?

 - What light sequence are you seeing on the Sure Signal?

 - What is the Sure Signal serial number?

Dave

[herschelvf]

Hi Dave

Don't waste your time looking at all possible causes. It's the Sure Signal box.

It won't work with the HTC One X.

I wonder what I'll get for it on eBay. At the moment it is a useful doorstop in this hot weather.

Oh - hold on a minute! Perhaps you should get users to report the min / max temperatures of the room containing the Sure Signal. Perhaps that's "the missing link"?

[herschelvf]

I forgot to ask if you'd managed to duplicate the error there.

You can borrow my Sure Signal box if you want.

[James]

Hi JamieBish,

Welcome to the eForum from all of the team.

When it comes to the removing and adding your number to the Sure Signal, you can only do this if that number is not the owner, simply transfer the ownership to a different number on there that has an online account, remove your number and then add it back in.

Once done you can then transfer the ownership of the Sure Signal back to you.

Alternatively you can also deregister the Sure Signal and then register it again after 24 hours where it will then pick up the new SIM setup.

Give this a go and let us know how you get on.

James

[jonsteel]

Hi

I just upgraded from a HTC Desire HD (which worked fine on my SS) to a HTC One X and it won't work with the SS. Can't get a 3G signal at home at all. I have called support and they claim to have registered my new micro-SIM against my SS but it makes no difference. I have tried resetting etc. but noting, and I know 3G is working on my device. It's also impossible to manage my SS online as the web interface doesn't work correctly - a know problem I'm told but no idea when it will be fixed??

 I do get exasperated with VF as it always seems to take so long to fix problems that really shouldn't be problems - I have a list going back several years.

The only thing that keeps me going with VF is that fact that I have forked out for a SS to provide me with the coverage I need - cvoverage that VF SHOULD provide as I don't live in the middle of no-where - but now even that isn't working. 

[aitchemeff]

I also have the same or similar problem. I'm not sure whether it's related to my Sure Signal or the phone itself. The trouble is the Vodafone signal here is so poor that if I  turn off the Sure Signal I can't be sure whether having no service is due to phone or the poor reception I receive.

Most of the time I get a very good signal (with the VSS) but then a couple of times a day I'll notice that I have no service.

I am on 1.28.161.9. I am hoping that when 1.29.161.9 - when it becomes available - may fix this problem. My VSS Serial number is 21197194919.

[fred976]

This is being discussed here too.

http://forum.vodafone.co.uk/t5/HTC-One-X/Sure-Signal-and-the-HTC-One-X/m-p/1124985#M1475

[DaveCD]

Hi jonsteel

Thank you for your post and it is great to see you here.

I am sorry you feel this way and would love to turn this around for you, have you managed to try any of the stepsd above as mentioned by Nabs and James?

We are currently investigating a similar issue and if you could provide the below details I will ensure this reaches our investigating team .

Router Model and Manufacturer

Internet Service Provider

Download Speed

Upload Speed

Device Software

Sure Signal Serial Number

Many Thanks

DaveCD

eForum Team

[James]

Hi aitchemeff,

Thanks for your post here.

This is being discussed in the thread as mentioned by fred976 where we are collecting examples for the investigation that we are carrying out.

Please can you take a look at this post and post your answers in the other thread so we can add your details to the investigation.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[ollason]

I received 2 new HTC One S upgrades this week for my son and daughter. Previously we had no problem with their old phones connecting to VSS.  Unfortunately neither of these connect and have no signal in the house.  Any helpwould be greatly appreciated.