06-03-2012 10:55 AM
I've just spoken with the Vodafone phone support team and they confirmed that the Sure Signal needed to be re-synced. They have done this and now the iPhone 4S is connected. Therefore they have resolved the issue for me and it only took 5 mins!
06-03-2012 09:49 PM
Thanks for the re-sync, I came home and found my iPhone 4S now has 5 'vodas' of signal stength, fulll 3G (usually it's one 'voda' or no service without SS), connecting to SS just fine, without the need for factory reset.
Thanks a lot.
14-03-2012 08:43 AM
14-03-2012 07:39 PM
Thanks for coming back to us. Unfortunately handover from macrocell to femtocell isn't officially supported so there is little further we can do if you're facing difficulty with handover.
However, instead of performing a manual roam each time, a quick toggle of Airplane Mode ON and OFF will refresh the connection onto the femtocell.
15-03-2012 10:08 AM
In other words, Vodafone pray the handover works correctly and if it doesnt, well.. youre on your own.
I think we need to be clear, where there is no 3G signal at all, handover process doesnt really apply and the phone should connect to the first 3G signal it sees.. the SS.. .but in areas where 3G is patchy, from my experience, the phone would rather hang onto 1 or 2 bars of a marcocell than switch to the 5 bars of the femtocell sat right next to it... and, on an iphone at least, airplane mode makes no difference for me... I tried it many times.
19-03-2012 10:21 AM
Thanks for your £50 darkone, sorry we took longer than the shops 7 day returns policy, so youre stuck with it but the product is not supported in such a fundamental area as actually having a phone automatically connect to it....
24-03-2012 08:34 PM
Again... The website submission form is either unmanned and certainly 900 characters is not enough space to submit my complaint in..
25-03-2012 11:00 AM - edited 25-03-2012 11:00 AM
Thank you for your posts.
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02-04-2012 03:12 PM
Hi nhaydon and welcome to the eForum
Thanks for your post here. I have now re-sync’d this for you. Can you let me know how you get on?
If you have a spare minute could you please take the time to fill out a short feedback form about me?
You can do so here
03-04-2012 10:06 PM
Sorry to be a pain but I'm also having issues.
I bought a 4s on launch day, along with a VSS and everything was working well.
A couple of weeks ago I lost my phone so ended up buying a new one from Apple which was delivered last Friday. I had a problem with the micro-sim that had been sent to me in the post so obtained a new one from my local Vodafone Store. However, I cannot get my phone to connect to the VSS at all, despite reading every post in this thread and following all of the advice. I'm hoping now that you will suggest that a force re-sync is the way to go. If so, could you arrange this for me please?
My serial number is: 40113111914
04-04-2012 09:31 AM
Had an iPhone 4 (not 4S) and new sim for a few days and it won't connect to my SS. VF replaced the iPhone but it still won't work. They now say this is a known issue with a "minority" of iPhones but that the issue hasn't been reproduced by VF R&D and hence there's no fix in the pipeline. If this affects a minority of phones then I must be unlucky to have had two phones with this issue!
I think alll of the fixes mentioned in this topic have been tried although I am not sure about the re-sync. Can one of the Tech Team try this for me please because if I can't get this to work then the iPhone is going back to VF? My SS serial is 21230495083.
04-04-2012 08:16 PM
04-04-2012 09:55 PM
PLEASE PLEASE PLEASE Help........
Same issue as everybody else. Have done every single trick on these pages. Short of dancing round the house with a chicken on my head chanting to the Gods whiste wearing a tin foil suit and rain dear antlers i think i've done all i can. So here i am calling for your magic touch................My girlfriend has a iphone 3gs and that works fine with the SS. I have a 4s :-((((((((
3 sim cards
1765 airplane modes
3g on 3g off 3g on 3g off
17890 can i have your mobile number
first and third number of your secret pin.........[No secret now]
"So whats the the problem" like they dont know lol
I thought this problem was just mine then i seen the Forum
Anyway my sure signal No is 40112318874 can you get it working Pretty please with suger on top and a little sticky cherry........
Really look froward to hearing from you, or even better suprise me and ring me at home on my mobile.
04-04-2012 10:50 PM
Praise the lord. Let's hope when I leave the house and come back it still works.!
05-04-2012 08:41 AM
AS a follow up I have de registered / re registered phones, reset SS, thrown phone against wall, thrown ss out of window (nearly) etc. If I could ask the powers that be to see if anthing can be done with my serial number which is ...40113836841 would be most grateful. Thanks.