Vodafone Sure Signal

[fredsautos]

Hi everyone,
My suresignal has worked reasonably reliably for the last 2 years. 2 weeks ago though we changed from BT to a rural wireless broadband supplier (LN Communications) thats when the problems started. Originally the suresignal and my Sky anytime+ didnt work at all. However after lots of research here I followed the instructions on the port fowarding website and bingo everything worked. Fast forward a week and the Suresignal has stopped working with just the top green light on. Restarts, unplugging, different ethernet cable and leaving it on 24 hours and it just wont work anymore. However my Bt broadband has a 30 day notice on it so I am able to plug into my homehub, the suresignal then works after an hour or so.

My new router is a TP Link TL WR84 N . Is this just incompatible? Should I go for another router ( any recommendations?) Or maybe buy one of these mobile signal repeaters I see advertised.

[fredsautos]

I just wanted to add that the sky box still works ok, so I presume all the ports are still in order. My SS serial number is 21225 127386

[Simon]

Hi fredsautos

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Simon

[fredsautos]

Well I have tried to follow the troubleshooting thread, but I really not a computer geek and regarded setting the router ports as quite an achievement! I'm afraid MTU etc might as well be in Greek. But surely if it worked for a week it should continue?

[Dave]

Hi fredsautos,

We can't give specific instructions on router settings simply because we don't have them to hand. The manufacturer - or for BT and Sky the provider - of the router will generally have the information needed on their website.

With settings, any kind of update may have an effect, which is why if any sort of change has been made to the connection or router firmware by the ISP or manufacturer we recommend checking these are still correct.

Looking at the Sure Signal serial number on our systems, it shows as registering a location change about a week ago, so this may be the cause. I've performed a resync, so can you carry out a factory reset of the Sure Signal for me?

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Dave

[fredsautos · Accepted solution]

Yeehaww well done Dave thats working again :-)

So a week ago I got an email from Vodafone saying my suresignal had changed its location and could I enter the correct postcode to which I entered the same postcode because it hadnt actually moved anywhere. A day or two later it stopped working, so it seems it needed a reset at your end?
Anyway I dont care what they all say I think youre ok :-)

[fredsautos]

Umm well I just had another email telling me my Suresignal has moved? So is it going to stop working again in the near future?

[Dave]

Hi fredsautos,

It's not necessarily an indicator that something will fail.

As the Sure Signal is set to use a static IP, anything which can cause an IP change can trigger the email, including changes by the IP to power cuts. It doesn't necessarily cause enough of a change to require a re-sync but keep us informed and we'll get this dealt with if it does recur.

Dave