Vodafone Sure Signal

[inclusion]

getting desprate as i have tried everything, had it for 6mths and its been fine on and off, but now its really playing up,

i have rebooted so many times turn router off and nothing.

i have sent a help message on 14 april with serial no on.

please can you have a look for me.

[ChrisDrake]

try rebooting the sure care turn off box and press the reset button on box and then turn on and keep it pushed till the lights flash then leave it it will take about 10-15 mins to sort it self out but it may help

[inclusion]

i have done that, i have even called the tech team, she done something there end but no change yet

[Matt]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Matt

Moderator
eForum Team

[redsquirrel]

@Inclusion - if you have done a factory reset on the sure signal box then it is borked.    I had a minor problem with my SS involving a new phone, new micro SIM but same number - it wouldn't connect.

In an attempt to get this to work I was told to do a factory reset.  Now the Suresignal will not even make a connection at all.   So I now have problems with every phone rather than just the one new one.

Look round this forum a bit - you will find no end of people with exactly the same problem.

[James]

Hi redsquirrel,

I can see that you have now posted your issue in a number of threads and we will be answering your query in of your other threads.

To help keep this in on place and make it easier for us to find all of the relevant information to get your issue raised and resolved more quickly, please can I ask for you to keep all of your responses to one thread.

James