new sure signal unit

[Waspinall]

Trying to set up a brand new sure signal unit, registered 2 x users confirmed email. but phones now seem worse. Lights on unit are red light flashing constantly, amber light on a phone symbol light constantly.

Any ideas what i should do?

Cheers, Wyn

[grolschuk]

@Waspinall This youtube link has been passed over by one of the other community champions, and points out the box you need to be ticking

https://www.youtube.com/watch?v=okhQut4Xqh8&feature=youtu.be

Thanks @Nabs

[Waspinall]

Hi no I havent will ring virgin now thanks for that.

Cheers,

Wyn

[DaveCD]

@Waspinall

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

[Waspinall]

Hi

Tried the YouTube link last night still the same problem but as it stated 24hrs to possably be recognised was waiting for that just phoned home still the same::smileysad:

Will try the above when i get home

Cheers,

Wyn

[Waspinall]

Hi DaveCD

speedtest 50.88 Mbps

upload speed 2.97 Mbps

ping 15 ms

IP 82.37.167.51

Serial number 42151599919

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\WYN>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\WYN>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 78 ms 85 ms 24 ms cpc74892-pres13-2-0-gw.18-3.cable.virginm.net [8
2.37.167.1]
2 10 ms 9 ms 8 ms pres-core-2a-ae6-614.network.virginmedia.net [80
.0.161.65]
3 * * * Request timed out.
4 * * * Request timed out.
5 22 ms 31 ms 24 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
6 25 ms 24 ms 26 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
7 27 ms 24 ms 26 ms ldngw1.arcor-ip.net [195.66.224.209]
8 27 ms 26 ms 25 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\WYN>

Still no joy when i arrived home after 24 hours other links no joy either?

[Retired-EricChe]

@Waspinall

On your Virgin Media broadband settings, there will a setting called IPsec (Internet Protocol Security).

Please check your settings and make sure this is disabled as it can prevent the Sure Signal from connecting correctly.