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21-01-2014 09:41 AM
red power light on steady, Internet light flashing white
using BT home hub 3
ditched home hub 3 because of issues raised on the forum
installed ASUS dark night router (all working fine)
put sure signal in DMZ
swapped CATV cable
Power light on steady Internet light flashing white
SS serial number 40131962819 showing as registered on my account
so whats up with the SS
21-01-2014 03:24 PM
Hi Paulhbromley,
The light sequence you’re seeing shows that the Sure Signal is going through the setup process.
This can take up to 6 hours to complete and if interrupted, will start from scratch again.
If it’s already been 6 hours and you’re still seeing the same lights, make sure the following ports are open/forwarded on your router:-
Port Number
8 TCP UDP
50 TCP UDP
53 TCP UDP
67 UDP
68 UDP
123 UDP
500 UDP
1723 TCP UDP
4500 UDP
33434 - 33445 UDP
If this doesn’t help, we’ll need more information from you.
Can you provide the following please:-
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
Cheers,
Andy
22-01-2014 02:30 AM
As I said SS is in the DMZ so no ports need opening
All speed tests fine
latency fine
Public ip is dynamic currently 81.155.154.209
Traceroute results attached
22-01-2014 05:44 PM
23-01-2014 12:47 PM
Nope dynamic or bust
Anyway its now flashing red with a stedy orange mobile phone
Whats that mean?
24-01-2014 02:34 PM
Hi Paulhbromley
The diagnostics for these symptoms can be found here.
Would it be possible to try a different Ethernet cable, or different connection such as a friend or family members?
DaveCD
06-02-2014 02:25 AM
This time
the power light is on steady
The internet light is steady white
The system light is steady white
The user light is off
Ive done all the tests so dont ask me to do any more
CAN I GET MY MONEY BACK
07-02-2014 01:17 PM
Hi Paulhbromley,
The Sure Signal shows as connecting a few hours after your post. Is it working now?
If not, what happened when you tried the Sure Signal on an alternate internet connection? Did you get the same result?
Resetting the Sure Signal to resync it with our servers can also help. Just follow these steps:
For Sure Signal version 1 or 2:
For Sure Signal version 3:
Dave
07-02-2014 03:12 PM
worked for a couple of days a few weeks ago but not now
done all of the recommended testing even transferred the ownership to my son then back again
still not working
changed the router
tried other ADSL
done the ping, traceroute etc etc
its a pile of unreliable rubbish
Ive already lost two contracts because of missed calls
and other than telling me to press the reset button and leave it for a day
you tech guys have no idea your all repeating the same test over and over
none of you have said definitively what is wrong or offered to have it replace
SURE SIGNAL don't think so..
08-02-2014 11:54 AM
Hi Paulhbromley,
I'm sorry you feel this way. You can arrange a repair for your Sure Signal at any time in store or on 191. For more details on how to raise a repair, please visit this page.
Our team are here to help where possible before a repair is raised, just in case it's not a problem with the unit. We'd just need fresh details from using the Sure Signal Troubleshooting thread, in case anything has changed in the meantime.
Many thanks, Ben