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Solution
07-10-2013 12:10 PM
Does my VSS need a re-sync from your end?
VSS Serial no is 40132737111
Many thanks
07-10-2013 04:47 PM
Hi
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Matt
Moderator
07-10-2013 05:29 PM
Hi Matt,
Here is result..
Speed test result : Ping 6ms, Download 17.24mb/s, Upload 0.97mb/s
http://www.speedtest.net/my-result/3018167760
Ping test result : Ping 8ms, Jitter 2ms.Packet loss 0%
http://www.pingtest.net/result/87513139.png
External IP address : 86.144.118.168
IPV6 Address is ::ffff:5690:76a8
------------------------------------------------------------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\SeungHoon>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BTBusinessHub.home [192.168.1.254]
2 5 ms 5 ms 5 ms 217.32.146.171
3 5 ms 5 ms 6 ms 217.32.146.238
4 6 ms 6 ms 6 ms 217.32.147.210
5 6 ms 6 ms 6 ms 217.41.168.235
6 6 ms 6 ms 6 ms 217.41.168.109
7 6 ms 6 ms 6 ms 109.159.249.240
8 13 ms 6 ms 7 ms core1-te0-15-0-17.faraday.ukcore.bt.net [109.159.249.159]
9 6 ms 6 ms 7 ms peer1-xe8-1-0.telehouse.ukcore.bt.net [109.159.254.181]
10 11 ms 10 ms 11 ms lndgw2.arcor-ip.net [195.66.224.124]
11 7 ms 7 ms 8 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
------------------------------------------------------------
Sure Signal serial number: 40132737111
Thank you for help.
08-10-2013 12:03 PM
Hi haedong75
Your Traceroute looks OK to me. We can try a re sync but if that does not help it try the SIM in a different phone and see if that makes any difference.
To complete the re sync, please factory your Sure Signal.
-Locate the button on the base of the box next to the Ethernet ports.
-Press and hold the button for approximately 30 seconds.
-Once the lights come back on, release the button.
The Sure Signal will be back online in around 1 hour.
Thanks
Sukhi
08-10-2013 02:14 PM
Hi Sukhi,
Perfect! Both phone has full signal now.
Thank you.