Vodafone Sure Signal

[andyt363]

got suresignal thursday and has never worked. waited 24 hours and had no signal at all on phone so did a rest left it to configure all night and still had 2 flashing lights after 6 hours so i switched it off for 8 hours and deregisterd and reregistered this morning then switched it on and had 2 flashing lights again then after 4 hours i have only the power light on. please help

[James]

Hi ,

Please try the steps in our Sure Signal Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks

James
eForum Team

[andyt363]

i have done everthing in the trouble shooting list and there is still no change. how do i get template of router?

[andyt363]

Sure Signal is activated on my accout.

Only get red light each time I turn it on or reset (both lights flash for 10 mins then just red power light).

Set up router:

UDP pnp Enabled.

DHCP Reservation Set based on SS MAC Address.

Ports Forwarded to this IP address:

Port 50 - TCP/IP Port 4500 - UDP Port 500 - UDP Port 123 - UDP

Port 8 - TCP/IP

Done Trace

Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\andy>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    58 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]   2    32 ms    32 ms    32 ms  217.47.211.122   3    43 ms    32 ms    31 ms  217.32.95.161   4    46 ms    97 ms    40 ms  213.1.69.186   5    75 ms    43 ms    42 ms  213.120.157.22   6    40 ms    40 ms    42 ms  213.120.157.178   7    40 ms    40 ms   106 ms  acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.25 0.100]   8   100 ms    47 ms    47 ms  core1-te0-12-0-4.ealing.ukcore.bt.net [109.159.2 50.5]   9   122 ms    46 ms    51 ms  peer1-xe1-0-0.telehouse.ukcore.bt.net [109.159.2 54.98]  10    48 ms    53 ms    48 ms  LNDGW2.arcor-ip.net [195.66.224.124]  11    49 ms    48 ms    49 ms  85.205.116.2  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

C:\Users\andy>

 bt homehuhub 2 s/n044023

vss2 s/n 40120242249

ip 86.137.123.175

lease help

[andyt363]

Got connection last night for an hour before I went to bed got and left switched on overnight and when I get up this morning I'm back to just the power light on only. Has anybody got a solution for me? Please help

[Lee · Accepted solution]

Hi there andyt363,

Thanks for coming back to us.

Your traceroute looks fine as far as I can see. A couple of hops are a bit high but shouldn't be causing any trouble

I've checked the IP address too and this isn't the problem either. I notice that your VSS has connected to our servers since you last posted. If the issue is still there then could you try the VSS on another connection to rule it in or out as being faulty?

Cheers,

Lee