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11-03-2015 02:01 PM
SS1 not working since last week. full reset done several times without success.
Could you try resync from your end please
S/no 21196853895
19-03-2015 05:58 PM
Hi @jhopkins
We'll be unable to check this as it's now deregistered.
If you re-register the Sure Signal, we can help further.
Thanks,
Kay
19-03-2015 06:19 PM
Kay,
When it was registered, I left it for severel days to sort itself out. I rebooted it and also my router. I fitted a new power cable and a new ethernet cable. I spoke to you on the phone, to BT and also emailed Netgear. I also had several phone conversations with our local VF manager. In addition I posted the long list of data that you requested. All of this came to nothing ( except for a lot of incomprehensible stuff about ports). If you can assure me there are still things that we haven't tried, I will re-register it. In the meanwhile I have had no mobile signal yet this year.
19-03-2015 08:15 PM
Kay
I have re-registered my V1 and connected it. It is now stuck in the following light sequence........
123
2
13
none
and then repeating ad infintum.
20-03-2015 02:10 PM
Hello?
21-03-2015 01:46 PM
Kay
It is now 23rd March...2 days since you contaced me and I responded. So what happens now?....or am I on my own......once again. Does Vodaphone not have any responsibility to provide some sort of phone reception for all that money we pay each month?....or am I missing the point ? I have told you what flashing lights I am getting...so how about some sort of response from you...you,re the 'technical expert'....not me.
22-03-2015 09:37 AM
Hi @jhopkins
Everything looks fine here now.
Who’s your internet service provider and what router are you using?
Thanks,
Jenny
22-03-2015 09:41 AM
BT.....Netgear 42 dual band
23-03-2015 07:04 PM
This must be the slowest forum on the planet......any response?
24-03-2015 09:20 AM
Jenny
It is now two days since I replied to your query. Any chance of a response?
24-03-2015 10:45 AM
Hi @jhopkins
Thanks for supplying this information. There are compatibility issues between Sure Signal and certain BT Home Hubs, however your router should be fine.
This does sound like a faulty unit. It's still showing the last connection date as June 2014.
If you haven't already, please try the Sure Signal at a friend or family members so it's on a different internet connection. If it behaves the same, this will confirm a fault with the device.
Thanks,
Kay