cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

reset required

andigoodman
2: Seeker
2: Seeker

Hi: sure signal v1 working fine for months....moved it and now three lights are on but signal drops...does it need a reset

 

serial: 21196917823

 

cheers

 

3 REPLIES 3

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi andigoodman,

 

Thanks for supplying your serial number. I've performed a resync for you. To complete the action can you:

 

  1. Locate the button on the base of the box next to the Ethernet ports.
  2. Press and hold the button for approximately 30 seconds.
  3. Once the lights come back on, release the button.
  4. The Sure Signal will come online in around 1 hour.

 

If you're still unable to use the service, please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread. :Smiling:

Cheers, Ben

Hi: thanks... all good now...I do need to unplug this device from the mains to move it...will i need to reset it again when i plug it in...

 

Andi

Hi andigoodman.

 

It won't hurt to give it a quick reset once it's switched back on.

 

Dave