simply shocking

[woody4321]

signal service shocking and your sure signal box is pitiful at best, 

6months or more for you to fix a signal problem, so i get a sure signal box that hardly works have to unplug it on a daily basis, and not i cant even log into my account or live chat with you because of a problem, 

this is simply not good enough 

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator