cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

slow cycling internet light

daveangel
2: Seeker
2: Seeker

Hi

 

Can you offer some assistance?

 

i have a new sure signal v3 plugged in and connected.  The router is uPNP enabled but is a Netgear DGND37000v2 which features in some threads in a bad way.  I have tried threre different routers and set the VSS IP address in a DMZ. 

 

I have a steady power light, and slow cycling internet white light. Once i saw the 3g and phone symbol light in orange briefly before it appeared to reboot and return to cycling internet light.

 

Below is my trace

 

>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     3 ms     1 ms     3 ms  www.routerlogin.com [192.168.0.1]
  2    20 ms    17 ms    17 ms  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
  3    15 ms    12 ms    14 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.146]
  4    15 ms    13 ms    14 ms  xe-4-2-0.ptw-cr02.plus.net [212.159.0.242]
  5    14 ms    12 ms    14 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    17 ms    18 ms    17 ms  lndgw2.arcor-ip.net [195.66.224.124]
  7    19 ms    19 ms    19 ms  85.205.0.93
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

i also tried to register the VSS serial no. on my account but it failed a number of times and suggested trying later.  the serial no is 40134937107.

 

Could someone please check the serial number and offer any help?  failing that i can march the unit in the voda store and see if it connects in the shop.  any help appreciated.

 

1 REPLY 1

Retired-Charles
Moderator (Retired)
Moderator (Retired)

@daveangel - You'll need to get your Sure Signal registered on your account. Once that is completed, it will begin the configuration process.