ssV3 Flashing red light and 2 orange lights after change to Vodafone BB

[debhome]

Hi

Following switching to Vodafone BB from BT my SS V3 starts ok and works for about 2 hrs and then I get flashing red and two orange lights. I perform a reset (hold reset for 10 secs) and it comes back for another 2 hrs and falls over again. I never had any problems before switching. SS serial number 43151602067

Regards

Deb

[BandOfBrothers]

Hi @debhome

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Look to the 'Issue not listed' option to run a Traceroute and postbthevresukts here for the Tech Team if necessary. 

[debhome]

As requested

DL Speed 21mb

IP 90.254.187.186

SS serial number 43151602067

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Ben>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms <1 ms vodafone.connect [192.168.1.1]
2 25 ms 24 ms 27 ms host-212-158-250-37.dslgb.com [212.158.250.37]
3 26 ms 25 ms 26 ms 63.130.104.194
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Regards

Deb

[Retired-EricChe · Accepted solution]

@debhome

The light sequence you've provided suggests that the location detected by the Sure Signal is wrong. This can happen when changing Internet Service Providers (ISP).

I've forced an update on the location of the Sure Signal, and performed a resync on the device.

Please leave the Sure Signal as it is for upto 6 hours, and then complete the the process by performing a factory reset;

1. Connect device to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

[debhome]

Thanks Eric! Working as normal again!

[Rahim]

@debhome Fantastic to hear Thanks for letting us know!