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Vodafone Sure Signal

sure has packed up after a year

15: Advanced member

can someone fix my sure signal s/n 40111015695 please,it has stopped working after a year with no problems.i have looked at the troubleshooting page,tried a reset but nothing,the power light and one white light are on.it has been like this for three days now.

blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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27 REPLIES
15: Advanced member
looks like its going to be four days now,looks more likely that i will not be renewing my contract with vodafone.i have checked the coverage for my area and my house is the only one in our street that has very poor coverage with vodafone.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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2: Seeker Bronze

I had a similiar problem and did a reset - just by pressing the reset button for 10 seconds and this didn't do the trick.

What I found fixed it was pressing the reset for 10 seconds; keeping it pressed and pulling out the power; wait a few more seconds and whilst still holding the reset button reconnect power and then finally release the reset.   I have a series 1 VSS and after a while it reconnected. 

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15: Advanced member
thanks for the reply but i have tried that and still don't work.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
View more options
15: Advanced member
come on can someone from vodafone have a look at this problem today would be nice or sometime this year.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
View more options
Moderator (Retired)

Hi tonytango, 

 

Thanks for your post, we've resynced your Sure Signal this morning. Can you please perform a factory reset as detailed below and we've also flagged this issue to our support teams and are just waiting on a reply.

 

VSS Factory Reset

 

· Hold down the reset button until all the lights show (about 30 seconds)

· Keeping the reset button held down, remove then re-insert the power lead.

· Once all lights display release the reset button.

· The Sure Signal will come online in around 1 hour.

 


 

 

Thanks

 

Andrew

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15: Advanced member
i have just done that so i will wait and see what happens.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
View more options
15: Advanced member
well nearly 5 hours later and it still don't work.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
View more options
15: Advanced member
another day and its still not working,iam getting very p****d off now.can i get a refund on my line rental as i can't connect to the c****y vodafone network ?
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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Moderator (Retired)

Hi tonytango,

 

We have identified an issue on the cluster which your sure signal is connecting through which we believe is causing the problem.

 

This has now been resolved however, so that we can check this for you please can you perform another reset on the Sure Signal and let us know how you get on.

 

James

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15: Advanced member
done another reset so we will see if it works now.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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15: Advanced member
well its another day and it was working for about a hour this morning then it's stopped.please sort this out.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
View more options
15: Advanced member
yet another day and it's still not working nothing is getting sorted come on vodafone
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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15: Advanced member

@wewe2012 wtf are you going on about ?

blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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Administrator

Hi tonytango

 

Thank you for your posts and I am sorry to see you are still having difficulties as we were confident the issue that has now been resolved was the cause.

 

So we can look at our options please follow the Private Message I have sent to you and we will be in touch as soon as we can.

 

You can find your PM inbox here.

 

Many Thanks

 

DaveCD

eForum Team

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15: Advanced member

well vodafone you have excelled yourself s you got it working well for 2 hours anyway now it has stopped getting very very ###### off now i have to go out into my back garden to get some sort of signal.

blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
View more options
15: Advanced member
look out IT'S WORKING at the moment,not bad only took 5 day's
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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15: Advanced member
I knew it would not last for long,YES IT HAS STOPPED WORKING FFS sort it out
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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Highlighted
15: Advanced member

and another day without any signal in my house.i can't wait for my bill to arrive i am ###### if i am going to pay it.

blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
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Moderator (Retired)

Hi tonytango,

 

Thanks for your time on the phone earlier today. As discussed, I'll try again tomorrow after 3pm as per your request.

 

Cheers,

 

Lee

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