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Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

sure has packed up after a year

can someone fix my sure signal s/n 40111015695 please,it has stopped working after a year with no problems.i have looked at the troubleshooting page,tried a reset but nothing,the power light and one white light are on.it has been like this for three days now.

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Message 1 of 28 (5,712 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

looks like its going to be four days now,looks more likely that i will not be renewing my contract with vodafone.i have checked the coverage for my area and my house is the only one in our street that has very poor coverage with vodafone.
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Message 2 of 28 (5,699 Views)
Rank 2: First Poster
Posts: 20
Registered: ‎04-05-2012

Re: sure has packed up after a year

I had a similiar problem and did a reset - just by pressing the reset button for 10 seconds and this didn't do the trick.

What I found fixed it was pressing the reset for 10 seconds; keeping it pressed and pulling out the power; wait a few more seconds and whilst still holding the reset button reconnect power and then finally release the reset.   I have a series 1 VSS and after a while it reconnected. 

Message 3 of 28 (5,692 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

thanks for the reply but i have tried that and still don't work.
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nokia n97 mini x6
sony Ericsson satio
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htc hd2
samsung galaxy s x3
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so far this year
Message 4 of 28 (5,684 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

come on can someone from vodafone have a look at this problem today would be nice or sometime this year.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
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so far this year
Message 5 of 28 (5,674 Views)
Moderator (Retired)
Posts: 7,505
Registered: ‎03-05-2012

Re: sure has packed up after a year

Hi tonytango, 

 

Thanks for your post, we've resynced your Sure Signal this morning. Can you please perform a factory reset as detailed below and we've also flagged this issue to our support teams and are just waiting on a reply.

 

VSS Factory Reset

 

· Hold down the reset button until all the lights show (about 30 seconds)

· Keeping the reset button held down, remove then re-insert the power lead.

· Once all lights display release the reset button.

· The Sure Signal will come online in around 1 hour.

 


 

 

Thanks

 

Andrew

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 6 of 28 (5,670 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

i have just done that so i will wait and see what happens.
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Message 7 of 28 (5,665 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

well nearly 5 hours later and it still don't work.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
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so far this year
Message 8 of 28 (5,656 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

another day and its still not working,iam getting very p****d off now.can i get a refund on my line rental as i can't connect to the c****y vodafone network ?
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
Message 9 of 28 (5,649 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: sure has packed up after a year

Hi tonytango,

 

We have identified an issue on the cluster which your sure signal is connecting through which we believe is causing the problem.

 

This has now been resolved however, so that we can check this for you please can you perform another reset on the Sure Signal and let us know how you get on.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 10 of 28 (5,639 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

done another reset so we will see if it works now.
blackberry storm 2
nokia n97 mini x6
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so far this year
Message 11 of 28 (5,637 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

well its another day and it was working for about a hour this morning then it's stopped.please sort this out.
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
Message 12 of 28 (5,624 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

yet another day and it's still not working nothing is getting sorted come on vodafone
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nokia n97 mini x6
sony Ericsson satio
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htc hd2
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Message 13 of 28 (5,599 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

@wewe2012 wtf are you going on about ?

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Message 14 of 28 (5,598 Views)
Tech Team
Posts: 6,330
Registered: ‎26-07-2011

Re: sure has packed up after a year

Hi tonytango

 

Thank you for your posts and I am sorry to see you are still having difficulties as we were confident the issue that has now been resolved was the cause.

 

So we can look at our options please follow the Private Message I have sent to you and we will be in touch as soon as we can.

 

You can find your PM inbox here.

 

Many Thanks

 

DaveCD

eForum Team

Message 15 of 28 (5,590 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

[ Edited ]

well vodafone you have excelled yourself s you got it working well for 2 hours anyway now it has stopped getting very very ###### off now i have to go out into my back garden to get some sort of signal.

blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
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htc hd2
samsung galaxy s x3
nokia e65
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so far this year
Message 16 of 28 (5,566 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

look out IT'S WORKING at the moment,not bad only took 5 day's
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
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htc hd2
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so far this year
Message 17 of 28 (5,547 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

I knew it would not last for long,YES IT HAS STOPPED WORKING FFS sort it out
blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
Message 18 of 28 (5,541 Views)
Rank 13: Guide II
Posts: 991
Registered: ‎25-01-2010

Re: sure has packed up after a year

[ Edited ]

and another day without any signal in my house.i can't wait for my bill to arrive i am ###### if i am going to pay it.

blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


so far this year
Message 19 of 28 (5,523 Views)
Moderator (Retired)
Moderator (Retired)
Posts: 19,284
Registered: ‎27-10-2008

Re: sure has packed up after a year

Hi tonytango,

 

Thanks for your time on the phone earlier today. As discussed, I'll try again tomorrow after 3pm as per your request.

 

Cheers,

 

Lee

Message 20 of 28 (5,502 Views)