Sure signal 1 problem

[meg321]

Hi, I've tried the factory re-set but this hasn't helped, we still have little or no signal. Id is 21230025559, can you help please?

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing

[BandOfBrothers]

Are you a Virgin user as some are having issues.

More posts in this thread http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V3-not-working-even-after-resetting/...

If not this is a recent Forum Announcement->

https://forum.vodafone.co.uk/t5/Vodafone-Announcements/Vodafone-Sure-Signal/td-p/2449241

[meg321]

Thanks I have 3 lights on, 1,2 and 4 so appears to be s 3G problem?

[meg321]

Hi, thanks but No we aren't Virgin users

[Rahim]

@meg321 We've checked the status of your Sure Signal and can see that you've recently updated and made a connection. 

If you're still having trouble, please refer to the help guide that @drey_p provided. 

[meg321]

Hi Drey, I've checked the List

The issue you’re experiencing: no signal boost

What light sequence you're seeing: first 2 lights solid

Your speed test results from here.

Your external IP address from here.

Your Sure Signal serial number: 21230025559

The results of a traceroute.

[meg321]

Hi, we've recently had a power cut can you please re-sync our sure signal 21230025559

[meg321]

I'm speed test: download 4.33 upload 0.54 ping 48

[meg321]

IP address 86.185.95.39