Please can you help? this is my sure signal Serial Number *21197145481
The power (1st green light) is on but nothing else hence no signal on phone. I have turned off power, and also performed the reset task (Holding down reset button until all green lights show, remove power cable and reinsert and wait an hour and still nothing all morning. BT braodband working fine, have also disabled and reabled link to no avail.
Also performed the Tracing Route exercise details of results below. Please can you urgently help me to get this working gain
C:\Users\IS>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 1 ms 1 ms api.home [192.168.1.254]
2 26 ms 26 ms 26 ms 217.32.145.2
3 27 ms 26 ms 26 ms 217.32.145.46
4 31 ms 31 ms 30 ms 213.120.181.66
5 32 ms 31 ms 34 ms 217.32.25.62
6 32 ms 31 ms 32 ms 217.32.25.182
7 30 ms 30 ms 32 ms 109.159.251.235
8 50 ms 47 ms 47 ms core2-te0-3-0-13.ealing.ukcore.bt.net [109.159.2
51.37]
9 39 ms 41 ms 41 ms transit1-xe2-1-0.ealing.ukcore.bt.net [62.6.200.
166]
10 42 ms 41 ms 42 ms t2c3-xe-10-3-0.uk-eal.eu.bt.net [166.49.168.13]
11 39 ms 39 ms 39 ms tengigabitethernet7-2.ar7.lon3.gblx.net [64.215.
25.117]
12 49 ms 49 ms 48 ms VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\IS>
