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05-03-2016 07:30 PM
Hi,
After having to do a reboot on the BT router last night the sure signal wont seem to allow phones to connect, its up and has the 2 white lights on, but phones wont connect.
ive tried -
rebooting our phones (2 of them, neither can connect)
rebooting sure signal
rebooting router (again)
any idea what i can try next?
11-03-2016 11:08 AM
so it worked for a night and now its back to not doing... @Mark are you still able to help?
13-03-2016 12:15 PM
anyone?????
15-03-2016 11:51 AM - edited 15-03-2016 11:53 AM
I can see from your speed test results that your download speed is 1mb. Your Sure Signal needs a minimum download speed of 4.14mbps and an upload of 1mbps.
Please speak to your Internet provider and ask if they can increase your internet speed and this will resolve your connection issue.
15-03-2016 08:34 PM
16-03-2016 03:59 PM - edited 16-03-2016 03:59 PM
I'm pleased to see it's working.
This would certainly explain the difficulties you've been experiencing.
If it drops below the required speed it will stop working. When the speed meets the requirements it'll restart on it's own accord, although it may take several hours to re-establish a connection.
16-03-2016 09:21 PM