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Solution
07-01-2016 12:45 PM
The issue you’re experiencing: Sure signal has not been working for a few weeks. This has happened before and it has started working again without hlep, but deosnn't seemt o be this time.
What light sequence you're seeing: power light flashing, in use light on
Your speed test results from here. ping: 51ms download: 6.81 upload: 0.37
Your external IP address from here. 86.165.21.183
Your Sure Signal serial number: 42144714443
The results of a traceroute.
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 api (192.168.1.254) 4.063 ms 1.118 ms 1.088 ms
2 217.32.0.186 (217.32.0.186) 34.644 ms 33.529 ms 34.018 ms
3 217.32.97.161 (217.32.97.161) 33.840 ms 34.228 ms 33.737 ms
4 213.1.69.186 (213.1.69.186) 43.622 ms 42.044 ms 42.393 ms
5 213.120.162.67 (213.120.162.67) 44.495 ms 47.402 ms 44.386 ms
6 31.55.165.107 (31.55.165.107) 41.719 ms 41.534 ms 41.407 ms
7 acc1-10gige-4-1-2.mr.21cn-ipp.bt.net (109.159.250.112) 44.594 ms 43.606 ms 43.141 ms
8 core1-te0-13-0-16.ealing.ukcore.bt.net (109.159.250.40) 49.546 ms 48.541 ms 51.915 ms
9 peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96) 48.380 ms 48.231 ms 48.695 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 54.145 ms 55.474 ms 54.075 ms
11 85.205.0.86 (85.205.0.86) 52.967 ms 55.396 ms 53.199 ms
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17-05-2016 10:47 AM
have you tried manually setting the ethernet port on the router / switch to 100Mb / Full duplex?