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Solution

sure signal not working - flashing power light, solid in use light

rosyt
2: Seeker
2: Seeker

The issue you’re experiencing:  Sure signal has not been working for a few weeks. This has happened before and it has started working again without hlep, but deosnn't seemt o be this time.

 

What light sequence you're seeing:    power light flashing, in use light on


Your speed test results from here.    ping: 51ms      download: 6.81      upload: 0.37

Your external IP address from here.     86.165.21.183

 

Your Sure Signal serial number:    42144714443

 

The results of a traceroute.

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  api (192.168.1.254)  4.063 ms  1.118 ms  1.088 ms

2  217.32.0.186 (217.32.0.186)  34.644 ms  33.529 ms  34.018 ms

3  217.32.97.161 (217.32.97.161)  33.840 ms  34.228 ms  33.737 ms

4  213.1.69.186 (213.1.69.186)  43.622 ms  42.044 ms  42.393 ms

5  213.120.162.67 (213.120.162.67)  44.495 ms  47.402 ms  44.386 ms

6  31.55.165.107 (31.55.165.107)  41.719 ms  41.534 ms  41.407 ms

7  acc1-10gige-4-1-2.mr.21cn-ipp.bt.net (109.159.250.112)  44.594 ms  43.606 ms  43.141 ms

8  core1-te0-13-0-16.ealing.ukcore.bt.net (109.159.250.40)  49.546 ms  48.541 ms  51.915 ms

9  peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96)  48.380 ms  48.231 ms  48.695 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  54.145 ms  55.474 ms  54.075 ms

11  85.205.0.86 (85.205.0.86)  52.967 ms  55.396 ms  53.199 ms

12  * * *

13  * * *

 

 

 

 

10 REPLIES 10

have you tried manually setting the ethernet port on the router / switch to 100Mb / Full duplex?